I love playing at Cool Cat Casino, thier "no rules bonuses " are brilliant and I love the slots. I read thier t and cs regarding withdrawals before playing and emailed the required documents , there is a choice of two emails so to be safe sent it to both. I was lucky enough to have a few good wins , initially I requested withdrawal by cheque but that seems to be a long process so decided to cancel withdrawal and choose Neteller. I checked after a few days and asked in live chat if my documents had been recieved , I was told no so to send them again. I have now sent them five times, and still they haven't been recieved and a withdrawal for £1050 has been declined. I play on a lot of sites and have never had such a difficult time making a withdrawal. Yesterday I was told my case was being escalated, and have just been told the same again. It's not acceptable. I am now sending the email three times a day.