I want my money from Casino Fiz

i deposited 25 and cashed out 400 and got with no problem then I deposited 25 and tried to cashout on march 16 400 and only got 225 they said there is a limit to what I can win did it changed in last month I got riped off for 175

Hello everyone, after using the welcome bonus i asked a withdrawal of 1000 on 17th of agoust, after many days of waiting i was told that the Winning from that deposit can be only 10x, ok i accepted. So i can cashout only 300, but after more than a month i havent still received anyting. Everyday there is a motivation to delay, the manager will be here tomorrow, you'll be paid soon and so on. i sent many mail, but get no answer.... I'm getting so tired of this situation. Hope someone can help me.

Hi askgamblers, i made a cashout request a month ago and i still didnt get the money. I ask them in live chat they said i should wait till 18 days, its passed more then 30 alredy.

Approximately one month ago i made a $40 deposit to casino fiz, i then withdrew the funds and was told the withdrawal was 'successful' and my balance had been reduced to zero. Nearly one month later my skrill account which was the method used to withdraw the $40, still has not been credited for this amount.

I have been playing at Casino Fiz for about a month and deposited about $300 dollars in total, all made in $25 single deposits. I was a little suspect of the fairness of CF's gaming software because I only seem to win enough to stay within $20 of my deposit, so I wanted to read CF's T&C and also Google CF reviews to see what others are saying about their experience. Well, I came to learn quickly that Casino Fiz does NOT accept USA players at their casino. This came as a shock to me because CF let me register and deposit easily. This is unheard of as all online casinos that do not accept USA players will not let prospective players even get through the registration once a USA address is entered. CF let me register, deposit money multiple times and play for weeks without a hitch. Considering CF does not honor/accept USA players, accepting my money would be defined as stealing. If I had won anything, CF would not have been allowed to make a withdraw because I reside in the USA. It is only fair for CF to credit all my deposits back to my VISA Card because nothing was stated, nor was I stopped because USA players are not allowed, which means I was playing under false pretenses. Please help me ASK GAMBLERS help me get my money back that I had deposited at Casino Fiz, as it is unfair to take someone's money with no intention of honoring any winnings made. Thank you.

The parties involved: CASINO FIZ - http://www.casinofiz.com/ The lowdown: I have been an on-line player for close to 20 years now- I am fully aware that before I deposit any amount I need to read the Terms and Conditions. In all of my time this has always meant that one should check four things- make sure that the casino offers a withdrawal method that can be processed in your country, the playthrough, the max cashout and game limitations. Via Casino Fiz, on August 27th I made a $25 deposit using a 210% deposit bonus. The terms were clearly stated on the cashier page- the playthrough was for 100x (crazy I know) with a max cashout of 10 x the bonus amount + the amount I initially deposited. The bonus amount itself would be withdrawn from my winnings, so I needed to have $602.50 sitting in my account if I wanted to walk away with top prize- Which is always my intent with a max cashout bonus. The gist: The bonus amount was for $25 x 210% = $52.50. The max cashout would therefore be $52.50 x 10 = $525.00 + $25 = $550 (not terrible but I am ok with that). By the time I had met the playthrough I was well above the max prize value but, because I have been burnt before, I withdrew the entire amount. Sure enough and as stated in the Terms, any remaining funds beyond the max prize value would be cleared from my account. The final value (automatically computed by the software after all requirements were met) cashed out was for $549.81- a number that was remarkably close to what I had showing on my phone's calculator (I assumed, and still do, that the remaining cents were due to intricacies involved with the processing of international funds). The rub: I had no problems having my security documents approved and after two weeks of checking daily I finally noticed that a payment had been processed. Unfortunately the amount was for $250. Frustrated yet patient, I contacted support only to be told that this casino (and apparently all casinos owned by this group, listed again here to help nudge search engine indexing: VEGAS DAYS CASINO - http://www.vegasdays.com/ * TRADITION CASINIO - http://www.traditioncasino.com/ * ROKBET CASINO - http://www.rockbet.com/ * CASINO FIZ - http://www.casinofiz.com/ * SLOTS JACKPOT - http://www.slotsjackpotcasino.com/) will only allow a withdrawal of 10 x the deposit if less than $250. Hmm, that's strange, as the Terms and Conditions clearly stated what I have written in the gist. Indeed I finally found what support was referencing buried deep within the Terms & Conditions found only on their website: "4.1. All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session". Obviously that is in direct conflict of what was stated on the cashier page. Also, lest any players here think that this only pertains to non-deposit or deposit bonuses- it does not. If less than $250 they will only pay out 10 x the amount deposited PERIOD, as stated by support. Of course, I asked support to submit a request to have management look into the issue to no avail. Also, just for the record, their finance department had to do some funky things with the Rival software in order to get my amount where they deemed it should be as shown here (pasted from the cashier itself) -> ***205346081787542 500.01 Wire Transfer CANCELLED Sep 11, 07:16:44 AM / 205346043078525 549.81 Wire Transfer CANCELLED Sep 11, 07:16:28 AM*** To casino management: Please pay me the remaining amount I was expecting as shown to me on the cashier page. I was fine with the terms as stated. My deposit history will show that I have deposited well above the amount I have been paid and well above the amount I would be paid should this complaint be resolved. I would gladly deposit again knowing full and well that most of the time the casino will come out ahead. There is no need to blatantly fool your clients. If there is a max cashout of 10 x a deposit if less than $250 then that should be stated in the Terms and Conditions as shown on the cashier page. It is my guess that this particular rule is going to cost you more money in lost player deposits and time spent by management playing the public relations game than by just paying your customers. You do have an out though- I have noticed that since the time of my deposit and now, all max cashout references have been removed from your cashier page. That was not the case then so please do not use that as an excuse to pay me now. Thank you for your time and thanks for reading.