Ag Awards

Casino Fiz - Delayed payment and no clear information regarding my withdrawal

Complaint Info
Disputed casino Casino Fiz
Reason Delayed payment
Posted on October 20, 2014

Unfortunately, I have to submit another complaint regarding this casino. I requested a withdrawall on 21 Sept. after completing my wagering. The Casino suggested to me to send all my documents: I don't know why, because I sent all them already, as you can read in my other complaint! Well, I sent immediately FOR THE SECOND TIME my documents and on 22 of September and I received this email:

From: Casino Fiz Faxbacks

Sent: Tuesday, September 23, 2014 10:53 AM

To: < email removed >

Subject: Security Documents Accepted

The email was without text but the subject is clear: Security Documents Accepted.

So, I had to wait for 15-18 business days to receive the money, as for casino terms and conditions. This casino is very slow to pay the winnings, but, ok, I waited.

But after 19 business days from the acceptance of my documents, the casino did not pay nothing and they don't tell me exactly when I'll receive the money. When I asked information, the finance department always is closed... I hope this complaint can solve the situation, because I am not satisfied with the answers of the agents on chat.

Thank you

Posted on October 20, 2014

Dear @Valdo,

Please let us know if there's some update regarding this case.

Posted on October 20, 2014

Unfortunately, no news and no answers...

Posted on October 22, 2014

Today I talked with the chat without results. Did you contact the casino?

Posted on October 23, 2014

Dear @Valdo,

Please be informed that casino management is being notified about their ongoing complaints cases in a daily basis. Unfortunately, casino failed to respond as of yet. In case that casino fail to post the public message with the update/explanation on the matter, in a timely manner, AskGamblers Complaints Team will have no other choice but to close complaint as Unresolved.

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