Ag Awards

Euro Fortune Casino a Rival Casino with Payment Problems

Complaint Info
Disputed casino Casino Fiz
Reason Delayed payment
Amount $ 200
Posted on July 23, 2014

I like to play the Rival Casinos. Also the EuroFortune Casino, a French Casino with Connections with Casino FIZ and nearly the same experience of payment terms.

So I won simple 200 USD on the 11th December, not 2.000 USD simple 200 USD.

The normal way by the Rivals is a reversable withdraw within 24 to 48 hours than the Processing time and remittance between 5-10 days.

But not with them. After 3 weeks its still on reversable.

At first you will get 2 email adresses for to send your Documents which are definetely wrong and you never get an response.

After a long period of using the Live chat, they mentioned a payment period about 18 days. But if you check the terms and condition you will never find it there.

And after I had the big luck to get a responsible person and a right email adress you get a confirmation that your documents are correct and the Live Chat fall back to their

„Ficki Fucki“ talking with „oh we have christmas now we have new year“ and so on and so on and now after 3 weeks of waiting and its still on reversable status I believe that they can´t pay simple 200 USD and are bancrupty.

Who can help or made the same experience with them?

Posted on January 6, 2014

Hi there,

We have talked with the player and have discovered that the bonus was deducted by the system. There was a mistake on our part when we took it off again. The matter was corrected and the player paid in full and to his satisfaction.

We are waiting for the player to confirm this as well.

Posted on January 6, 2014

Yes the circumstances shwan write about are correct but I further miss the payment.

Regards Peter

Posted on January 8, 2014

Hi Happi,

Your withdrawal has been sent directly by neteller, you should already be able to see it. If you could please confirm receiving it, and I hope you enjoy your winnings.

Best Wishes,

Posted on January 8, 2014

Yes the winnings has been paid today , many thanks to Shwan engagement, to ask gamblers and finally the casino. The complaint can now be closed

Posted on January 9, 2014

 Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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