Ag Awards

Fast Lane Casino - I'm waiting ages for my money

Complaint Info
Disputed casino Fastlane Casino
Reason Delayed payment
Amount € 1132
Barbapap44 Netherlands Message
Posted on December 7, 2014

Dear People,

Last month i signed up at Fast Lane Casino. I won some money and eventually i cashed out 1132 euros. I was asked for documents. I sent these documents quickly and my account was verified the next day. I made a deposit there at the 3rd of november. So it's already one month ago. Since then i've contacted them many times. I've send them many mails and they never respond to my mails anymore. The livechat tells me every time that i should contact them next day, because the finance team is working then. I tired that as well many times, but again without any result. Hopefully this is going to help me out and fastlane will make the right decision.

Posted on December 4, 2014

Dear Barbapap44,
apologies for delay in your payment and kindly note that your payment has been processed this morning on your Neteller account. We appreciate if you can confirm publicly.

Yours is an isolated case due to the load of traffic coming from our last newsletter bonus campaign. Usually withdrawals are processed by our payment department within 24h (verified/vip users).

Thanks and looking forward to have you again on our casino.

Posted on December 7, 2014

Dear @Barbapap44,
Can you please confirm that you received your winnings, thank you?

Posted on December 11, 2014

It's a nice practice to confirm is your complaint resolved or not, thank you.

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