Complaint #6 Fastlane Casino

Delayed payment, terrible support service

By Latindancer12

11 years ago

Message on forum

Hi All,

In December 2014 I won a fair amount of money. I verified my account and cashed out the money. Now it's already the 5th of march and still I havent received the money. Last week they promised me in an email that I'd be paid latest by the end of the week. I'll copy paste the email which I received:

Re: Your Withdrawal is being Processed - Confirmation of ID required [SC#2015020910000166]‏

Re: Your Withdrawal is being Processed - Confirmation of ID required [SC#2015020910000166]

FastLane Betting info Toevoegen aan contactpersonen 24-2-2015 Dit bericht boven aan het Postvak IN laten staan

*************************@hotmail.com

info@fastlanebetting.com

Fast Lane Betting

Dear < name removed >,

We just wanted to inform you that your payment will be processed by the end of this week.

At the end of last week i still didn't get the money. So after this i asked them again please send me the money. This time I spoke with Katie in the livechat. She promised me again to send me the money Monday. Again I didn't receive it.

At Tuesday I contacted them again and then they told me they'd send it Wednesday or latest Thursday before 12. Well and again I didn't receive it.

Hopefully this is going to help me and they will finally send the money to me. I never had to do so much effort to get my money. Are they out of money?

Kind Regards,

Customer support team

Disputed Casino Fastlane Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

11 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Latindancer12

• Germany

11 years ago

Now another update:

I told the livechat about this topic. Now I suddenly got the money. So I think that you can only get your money from them as soon as you put the issue online. Of course they don't want to have a bad name. Well one thing is for sure they will never see me again. I advice other people to do the same unless they want to have the same problems.

Latindancer12

• Germany

11 years ago

I just got an update:

I joined the livechat when i'm going to receive the money. They said:

Katie:
checking
you will receive payment between today and tomorrow.

Can you believe this????

Fastlane Casino Complaint Stats

Resolved 6 / 14

Avg. Amount $794

Avg. Complaint Duration 6 days

Avg. Response Time 4 days

Fastlane Casino Complaints

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Stalling withdrawal for months!

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Won't answer emails or pay my winnings

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Delayed payment for 5 weeks

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Slow Payments, Unresponsive support, No Live Chat

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Contrary to their name they are extremely SLOW on my payment

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Unresolved

Slow payment

Hi,

In January I join Fast Lane Casino through the exclusive Askgamblers bonus. I follow the promotion terms, comply the wagering, and cashed out my winnings on the 17/01.

I wait two weeks and ask them how long would take to completed the payment process. Then they ask for my documents, that i sent, and my account was verified pretty fast. They said that my payment would be process by the end of that week (first week of february). I wait, and two weeks later (18/02) i ask again for my payment and they answer again that my payment would be process by next week.

So more 2 weeks have passed and im still waiting.

I hope Askgamblers can help me receive the money.

This are the emails they sent to me:

I FastLane Betting info ([email protected])

Enviada: quarta-feira, 18 de Fevereiro de 2015 13:57:09

Para:************@hotmail.com

Fast Lane Betting

Dear Miguel,

we just wanted to inform you that payment department will process your payment by next week.

Sorry for the inconvenience.

Kind Regards,

Customer support team

02/17/2015 16:21 - Miguel wrote:

Hi,

How much long will take to process my payment? Its been a month since i did the withdrawal, and two weeks ago my account was verified and i was told that my payment would be process by the end of that week, and until now i didn't receive the money.

Thanks,

Subject: Re: Documents [SC#2015020310000042]

Date: Tue, 3 Feb 2015 09:49:00 +0100

To: [email protected]

From: [email protected]

Fast Lane Betting

Dear Miguel,

we just wanted to inform you that we received and uploaded the documents.Your account is now verified. Your payment will be processed by the end of this week.Kind Regards,

Customer support team

02/03/2015 09:34 - Miguel wrote:

Hi,

I'm sending the documents to verify my account and process my withdrawal:

- Copy of my ID (front and back)

- Copy of bank statement

- Neteller screenshot

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