Complaint #7 Fastlane Casino

Slow payment

By Miguel A.

11 years ago

Message on forum

Hi,

In January I join Fast Lane Casino through the exclusive Askgamblers bonus. I follow the promotion terms, comply the wagering, and cashed out my winnings on the 17/01.

I wait two weeks and ask them how long would take to completed the payment process. Then they ask for my documents, that i sent, and my account was verified pretty fast. They said that my payment would be process by the end of that week (first week of february). I wait, and two weeks later (18/02) i ask again for my payment and they answer again that my payment would be process by next week.

So more 2 weeks have passed and im still waiting.

I hope Askgamblers can help me receive the money.

This are the emails they sent to me:

I FastLane Betting info (info@fastlanebetting.com)

Enviada: quarta-feira, 18 de Fevereiro de 2015 13:57:09

Para:************@hotmail.com

Fast Lane Betting

Dear Miguel,

we just wanted to inform you that payment department will process your payment by next week.

Sorry for the inconvenience.

Kind Regards,

Customer support team

02/17/2015 16:21 - Miguel wrote:

Hi,

How much long will take to process my payment? Its been a month since i did the withdrawal, and two weeks ago my account was verified and i was told that my payment would be process by the end of that week, and until now i didn't receive the money.

Thanks,

Subject: Re: Documents [SC#2015020310000042]

Date: Tue, 3 Feb 2015 09:49:00 +0100

To: migarouca@hotmail.com

From: info@fastlanebetting.com

Fast Lane Betting

Dear Miguel,

we just wanted to inform you that we received and uploaded the documents.Your account is now verified. Your payment will be processed by the end of this week.Kind Regards,

Customer support team

02/03/2015 09:34 - Miguel wrote:

Hi,

I'm sending the documents to verify my account and process my withdrawal:

- Copy of my ID (front and back)

- Copy of bank statement

- Neteller screenshot

Disputed Casino Fastlane Casino

Reason Delayed payment

Amount €2100

Discussion

Fastlane Casino

• Representative

11 years ago

Good morning @askgamblers @migarouca,

please note that all pending payments have been processed.

Thanks for playing at Fast Lane Casino

Best Regards

migarouca

• Portugal

11 years ago

Hi, I can confirm that today I received the final part of my winnings. Thanks for your assistance in this matter.

Kind regards,
Miguel Arouca

migarouca

• Portugal

11 years ago

Hi Askgamblers, this complaint is still not resolved.
I received another part of my winnings (600 Euros), but I'm still waiting for the final 500 Euros.

Fastlane Casino

• Representative

11 years ago

Hello "migarouca" and "askgamblers",

Just to inform you that the rest of the casino winnings will be finalized by this week.

Regards
FastLaneBetting

Fastlane Casino Complaint Stats

Resolved 6 / 14

Avg. Amount $794

Avg. Complaint Duration 6 days

Avg. Response Time 4 days

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Re: Your Withdrawal is being Processed - Confirmation of ID required [SC#2015020910000166]‏

Re: Your Withdrawal is being Processed - Confirmation of ID required [SC#2015020910000166]

FastLane Betting info Toevoegen aan contactpersonen 24-2-2015 Dit bericht boven aan het Postvak IN laten staan

*************************@hotmail.com

[email protected]

Fast Lane Betting

Dear < name removed >,

We just wanted to inform you that your payment will be processed by the end of this week.

At the end of last week i still didn't get the money. So after this i asked them again please send me the money. This time I spoke with Katie in the livechat. She promised me again to send me the money Monday. Again I didn't receive it.

At Tuesday I contacted them again and then they told me they'd send it Wednesday or latest Thursday before 12. Well and again I didn't receive it.

Hopefully this is going to help me and they will finally send the money to me. I never had to do so much effort to get my money. Are they out of money?

Kind Regards,

Customer support team

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