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Tired of being bullied with payments!


Its a shame that I have to come to AskGamblers, every time that I am expecting a payment! It doesn't feel good to know that the great relationship that you think that you are developing with a casino, is only building when you are losing, or winning less than a withdrawal amount! For the life of me, I can't figure out why I have to continue to go through the issues that I am facing! I was very lucky and won another nice amount! My documents were the "so called" reason for all the delays...hogwash! My documents were in place...just conveniently not uploaded. I am sick of being treated as if I am just an unwanted, next in line...annoying customer! I have been beyond cool with all of the shenanigans...but enough! I'm constantly being told conflicting information, and I end of on the short end of the stick...! This experience is supposed to be fun and hopefully rewarding!! We deposit money to hopefully win, after all, that is what your business is about...so when/if, we win, STOP treating us like we have the plague. If we are lucky, you guys cut us off from our bonuses, but continue to send us bonus offers, which is insulting, especially when that bonus offer invites you to do, just what we have done, which is win!!! You represent fairness upon sign up, you talk about payout time frames, which are never adhered to, you even go as far as to offer some of your bonuses with unlimited usages!!! But when someone wins, that welcoming spirit as well as the overwhelming bonus offers, disappear!!!! I can only speak for me, but I don't win every time...I don't expect to, but when I do, I would expect to be treated just a respectfully as I was when I signed up!!!! You guys do have an amazing site, with great chances for someone to have a better life, or to relieve some everyday pressures...Please stop with the side kicks that berate the entire outfit...be fair and consistent...that's all we want! Don't penalize people for winning...encourage them to continue playing!!!

ok now for my issue...
On October 5, 2017 I requested a withdrawal for $2500.00
On October 6, 2017 I requested a withdrawal for $1575.00
Both requests were denied on October 6, 2017, because my documents weren't uploaded

On October 9, 2017 I requested two withdr­awa­ls...$­2500.00 and $1575.00
On October 10, 2017 both withdrawals were denied again, but I was told my documents were in fact in the system and they should have been uploaded

I waited a few days and on October 12, 2017 I requested two withdr­awa­ls...$­2500.00 and $1500.00(I played back $75.00)
On October 13, 2017, yet again, my requests were denied...
I spoke to VIP and they told me that they didn't know why this was taking so long...the documents were there on Oct 6...

I waited a few more days...
on October 17, 2017 I requested two more withdr­awa­ls...$­2500.00 and $1500.00
I have heard NOTHING...WHICH Is strange that now, with everything in place, what was taking one day to act upon (denying my withdrawals), its taking soooooo many days to approve my withdrawals...this is blatant disrespect and the clever game of procrastination that everyone accuses you guys of...

Please stop with the shenanigans...I don't want to play hide and seek, I want you to pay me, just as I deposit with you free and clear of issues!!! Thank you! I appreciate you for being here for me to play, I literally love your staff, I want to have fun and I know it won't always go in my favor, but when it does...lets be fair with one another!!!!

PLEASE....

Thank you kindly,
Sloane
Disputed Casino Slots of Vegas Casino
Amount $4000

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hello AskGamblers,

Please excuse my manners...Thanks for being here as an avenue to get things moving, figured out and resolved...without this platform, a lot of people would be still waiting and wondering... so THANK YOU!
User name loyalty-level-2
Morning Tawni!!

I just received my final payment of $1251.01 from you guys...Thank you sooo much for helping to get this resolved...I appreciate you!

Have a Beautiful Holiday Season...and I hope we all are granted endless blessings!

Its been a joy having you work with me...Thank YOU my SUNSHINE!!!

Warmest Regards,
Sloane
User name loyalty-level-2
Hi Tawni,

Thank you so much...I appreciate the update! Hope your day is beautiful...

Warmest Regards,
Sloane:-}

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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Slots of Vegas keeps denying all ways of withdrawal request multiple times always for different reasons

Hello, I have won a large amount of over $6000 dollars. My withdrawal request continuously being denied. Always for a different reason than last time I talked to customer support. This has been going on for over a month almost now. First withdrawal request I did was for bitcoin, customer service representative was telling me everything I needed to do in order to do this withdrawal. I completed all step, received case numbers and went back to live chat and provided case numbers they told me multiple times I provided all information needed and the were escalating it to the correct department. Waited and received denial. Went back and asked live support was it was denied. They said because my last deposit wasn’t a bitcoin deposit so I couldn’t do a withdrawal that way. They did not say this when I first talked to them. Asked another agent they gave me a different reason why. Yes all agents I spoke with said they received all the information needed for this withdrawal but still always had a different reasoning. So then I tried the withdrawal with a wire transfer. First request I did I entered all my information, sent documents of both 2 items they requested. Electric bill and bank statement from may-June which was the newest I had on my banking account with < > Bank.received the case number from the email response back. When back on to chat with live agent they said everything with both documents were good and they were escalating my case again. Saw it was denied again and asked live agent why. This time they told me that the last agent did escalate my case so the correct department did receive or review my documents that were requested so they couldn’t verify me. But rest assured I was told they now escalated it now and all the documents were still good for my withdrawal just needed to wait for it to get approved within the next 2 weeks. Ok so I waited logged back about 2 weeks ago now and saw it was denied again. So I asked a live agent once again why. This time they told me that my document for my bank statement wasn’t the newest and needed a newer version. So I actually received the newest version on July 13th for period June- July 13th. Sent that document in another email received another case number and asked live agent once again to check if I needed anything else now and they said everything needed it good. So they escalated my case again to a department they said. Saw that wire transfer was denied once again and chatted with live agent yesterday. Asked why it was denied. They said they the 3rd party payer couldn’t validate my bank account because they can’t accept <> checking account for wire transfers. Which is not correct because they specifically told me at the beginning of all this that <>  was a good bank that they deal with. I asked my bank also and verified they can accept wire transfers for my account and that most likely I was being scammed from not receiving my wire transfer due to a false statement from the issuer or also known as “stalling loop” The agent I chatted with yesterday then told me I had to open another bank account with either <> banks .i would have to have a positive balance of 20 or more for at least a month and then I could start the process all over again when I got my first statement with my new account. The agent then came back and said that I actually had to have a balance of 30 dollars now. Even though before about a month ago they accepted <> bank and all my information was apparently good to go, so how does it happen now that they don’t accept <> bank? There is always a different reason for everything as a excuse given from multiple live agents over this whole process now. All I want to do is get my full withdrawal that I am Eligible for in the amount of 6505.65 it is all withdrawal able as I already checked that multiple times because they did take away my bonus money I believe they called it off the top of my winnings after my first attempt to withdrawal. Please help me get my withdrawal as I’m eligible and entitled as I played with my money and won. I do have attachments I will upload from the different chats over the month and also email responses from a live agent not from a automatic reply.

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