Complaint #10 HotSlots Casino

One week delayed withdrawal

By urška š.

2 months ago

On 19th Of July i wanted to make a withdrawal of 665euros.Usually takes up to 3 working days like they promise. But it started with "we have up to 3 days".On the 3rd day they said they have technical problemes and that they cant give me any time frame when this could be resolved. I havent used any bonuses this time and my profile is fully verified.
What makes weird for me that people had problems before me(in May, June) when ive made a withdrawal with no problems and the deposits and playing is still possible now. i find it really unfair that they are saying to me that are not able to say when payments will be possible but have no problems with deposits.
I have saved all my conversations with their support and also screenshot of withdrawal and proof of my profile being fully verified(in case you need it).

Disputed Casino HotSlots Casino

Reason Delayed payment

Amount €665

Discussion

urska.sirok

• Slovenia

1 month ago

2nd response from casino

urska.sirok

• Slovenia

1 month ago

1 message from casino

urska.sirok

• Slovenia

1 month ago

Ive got a message from support team. What worries me is that at one point they are saying that if my withdrawal already was processed..... And than in next message that the texhnical issue wasnt resolved yet. Ask gamblers.... Can we do anything about that? You can see that in attached files.

urska.sirok

• Slovenia

1 month ago

i got a response, notice that they are working on it ...but nothing new really after more than one week

HotSlots Casino Complaint Stats

Resolved 3 / 9

Avg. Amount $1,590

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

HotSlots Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

HotSlots Casino Complaints

See all complaints for this casino

Withdrawal delayed for 13 days

Hello AskGamblers Team,I am writing to formally submit a complaint against HotSlots Casino regarding a major withdrawal delay that I am currently experiencing.On September 12, 2026, I requested a withdrawal of 420,000 HUF from my casino account. My player account is registered under the name< removed >. I would like to emphasize that my account has already been fully verified (KYC process completed) in the past, and I have successfully withdrawn funds from this casino before without any issues. This proves that my account information and payment methods are valid.Despite this, my current payout request of 420,000 HUF has been stuck in the "Pending" status for exactly 13 days now. This significantly exceeds the 72-hour processing window stated in the casino's official Terms and Conditions.I have reached out to HotSlots customer support multiple times via email. Unfortunately, I have not received any professional answer from a real agent. I only received automated system notifications claiming there are "slight delays" due to ongoing security checks. Two days ago, I also sent them a formal 48-hour notice requesting my funds, but this email was completely ignored.I am very frustrated because I have played fairly, followed all rules, and my account is in good standing. I have fully documented this issue, including screenshots of the pending withdrawal, my account profile, and the automated responses from the casino. I kindly ask the AskGamblers team to intervene, contact HotSlots management, and help me receive my legitimate winnings.Thank you for your time and assistance.Sincerely,

29h left

Ft420,000

9 days long withdrawal issue

Dear AskGamblers Team,

I requested a withdrawal of 180,000 HUF from HotSlots Casino 9 days ago.

Despite the time passed, my withdrawal has still not been processed or paid out. Whenever I contact support, they keep telling me that they are experiencing technical issues with payment providers. However, 9 days is an unacceptable delay for a payout.

My account is fully verified and there are no outstanding issues on my side. I kindly ask for your assistance in resolving this matter and getting my funds transferred as soon as possible.

Thank you for your support.

Unresolved

Ft180,000

Delayed withdrawal of 1600 PLN

On August 19, 2026, I requested a withdrawal of 1,600 PLN from my HotSlots9.io account.

According to Section 26 of HotSlots General Terms & Conditions, the maximum processing timeframe for a withdrawal is 3 business days (up to 72 hours). As of today, 16 days have passed, and my payout is still pending.

I have contacted support multiple times via email. The support team informed me that the delay is caused by "unforeseen technical difficulties" and stated that they cannot provide any estimated timeframe for when my funds will be processed. They also suggested filing a formal complaint.

Holding player funds indefinitely due to internal technical issues is a direct breach of the casino’s own Terms and Conditions. As a regular and loyal player who has never had issues before, I am deeply concerned by this situation.

Requested Outcome:

I request HotSlots9.io to manually process and pay out my pending withdrawal of 1,600 PLN to my account without further delay.

Unresolved

zł1,600

Withdrawal not processed since 17-Jul-2026

Good morning,

Despite having a verified account, a history of numerous deposits and withdrawals, and the HotSlots terms stating a three-business-day timeframe for processing withdrawals, I have not yet received my funds; the withdrawal is still listed as "in progress."

I have contacted support via chat multiple times, but the answers are always the same: "please wait," "the matter has been referred to the payments department," etc.

I am asking for your support and assistance in getting my withdrawal processed.

Sincerely,

< full name removed >

Resolved

zł1,501

HotSlots Casino payment delayed

I am submitting this complaint regarding a delayed withdrawal of approximately 290,000 HUF from HotSlots Casino.

I requested the withdrawal 9 business days ago. HotSlots states that withdrawals are normally processed within 3 business days, but my withdrawal is still pending after three times that period.

I have contacted HotSlots customer support several times regarding the delay. They have acknowledged that the withdrawal has not yet been processed and explained that their Financial Department is experiencing a technical issue caused by a high number of withdrawal requests.

However, despite repeatedly contacting them, they have been unable to provide me with any specific date or timeframe for when my withdrawal will actually be processed.

I understand that occasional technical problems and delays can occur, and I have been patient throughout the process. However, waiting 9 business days for a withdrawal that is stated to take approximately 3 business days, while receiving no concrete timeframe for payment, is becoming extremely concerning.

I have previously experienced delayed withdrawals with HotSlots as well, although those were eventually paid. I therefore hope that this issue can also be resolved quickly.

I can provide screenshots and correspondence with HotSlots showing the pending withdrawal and their responses regarding the delay.

I am simply requesting that HotSlots process and pay my pending withdrawal of approximately 290,000 HUF as soon as possible.

In their latest response, HotSlots explicitly confirmed that they are currently unable to process withdrawal requests due to technical difficulties and that they cannot provide any timeframe for when my withdrawal will be processed.

Thank you for your assistance in resolving this matter.

Unresolved

Ft290,000

Unlawful Withdrawal Delays Exceeding 72h Limit

My account is fully verified (KYC completed), all funds originate from legitimate gameplay, and no bonus terms have been breached.

Initial Requests (30.07.2026): On 30.07.2026, I submitted two withdrawal requests totaling 15,000.00 PLN:
10,000.00 PLN (requested at 23:26 CEST)
5,000.00 PLN (requested at 23:27 CEST)
Cancellation and Re-submission Due to Delays: Due to the prolonged delay and lack of execution from the casino, I subsequently cancelled the 5,000.00 PLN withdrawal request, continued gameplay with those funds, won additional money, and placed two new withdrawal requests on 10.08.2026:
10,000.00 PLN (requested on 10.08.2026 at 23:53 CEST)
4,000.00 PLN (requested on 10.08.2026 at 23:53 CEST)
Current Active Pending Withdrawals (Total: 24,000.00 PLN): As of today (13.08.2026), three withdrawal requests remain unpaid with the status (Withdrawals in Progress) in my user panel:
10,000.00 PLN requested on 30.07.2026 – Pending for 14 days (Overdue by 11+ days).
10,000.00 PLN requested on 10.08.2026 – Exceeding the maximum 72-hour limit.
4,000.00 PLN requested on 10.08.2026 – Exceeding the maximum 72-hour limit.

HotSlots claims to be experiencing technical difficulties with processing withdrawals, and this issue has been ongoing for over two weeks now without any resolution or clear timeframe.

Breach of Terms and Conditions
According to Section 26 and general payout terms on hotslots.io, the maximum processing time for withdrawals is 72 hours. The operator has grossly exceeded this contractual limit, holding my funds without justification.

Unresolved

zł24,000

Four withdrawals pending for over one week

I am submitting a complaint regarding four delayed withdrawals from HotSlots Casino.

I currently have four pending withdrawals:

* 20,000 HUF

* 15,000 HUF

* 26,974 HUF

The total outstanding amount is 76,974 HUF.

The oldest withdrawal requests have been pending for over one week, although the casino states that withdrawals should be processed within a maximum of three days. All four requests are still shown as pending or “In Progress”.

On Monday, I received an automated notification from HotSlots acknowledging that withdrawals were delayed and asking me to be patient. However, no payment or meaningful update has followed.

I also attempted to contact the casino through the support email address displayed on their website, but the email was returned because the address could not be found or was unable to receive messages. I have therefore been unable to obtain any explanation or assistance from the casino.

I have not cancelled the withdrawal requests because I do not want the processing period to restart. I am requesting that HotSlots immediately process all four withdrawals and provide a clear explanation for the delay.

I can provide screenshots of the pending withdrawals, the delay notification, and the undeliverable support email as evidence.

Resolved

Ft76,974

Complaint regarding a delayed withdrawal from the online casino Hotslots

Complaint Title:
Delayed withdrawal – Hotslots casino (540,000 HUF)
Complaint text:
I am submitting this complaint regarding a delayed withdrawal from the online casino Hotslots.
On 31 May 2026, I requested a withdrawal of 540,000 HUF from my Hotslots casino account. As of today, 8 June 2026, the withdrawal has not been processed or received in my bank account.
I have already contacted Hotslots customer support via email regarding this issue, but I have not received a satisfactory response or any clear timeline for the payment.
According to the casino’s withdrawal policy, payments should be processed within a reasonable timeframe. However, more than a week has already passed without any progress or confirmation of the payment status.
I have complied with all terms and conditions, and my account is fully verified (if applicable, you can adjust this part). There are no active bonuses or restrictions that I am aware of which would justify this delay.
I am requesting AskGamblers to investigate this withdrawal delay and assist in ensuring that the payment of 540,000 HUF is processed in full without further unnecessary delay.
I am also prepared to provide screenshots of my withdrawal request, account balance, and email correspondence with the casino if required.

Unresolved

Ft540,000

Delayed payment verification

Dear Askgamblers,

Description of the problem:

The amount of money requested at Hotslots casino on October 9 has not been reviewed to date.

The general terms and conditions specify 3 working days for this.

The support is not willing to give any specific information about the reason, sometimes they refer to a technical problem. (which they refuse to specify, and I know of a Hungarian player who already received his payment request after October 9)

Sometimes they cite too many pending payments.

Sometimes, too high an amount is the source of the problem.

I am asking for your help, because the casino's support is not willing to give any concrete answers, they do not offer a solution (another payment method, for example), and this can be postponed indefinitely.

Thanks

Resolved

€2,597