Complaint #10 HotSlots Casino

One week delayed withdrawal

By urška š.

1 week ago

On 19th Of July i wanted to make a withdrawal of 665euros.Usually takes up to 3 working days like they promise. But it started with "we have up to 3 days".On the 3rd day they said they have technical problemes and that they cant give me any time frame when this could be resolved. I havent used any bonuses this time and my profile is fully verified.
What makes weird for me that people had problems before me(in May, June) when ive made a withdrawal with no problems and the deposits and playing is still possible now. i find it really unfair that they are saying to me that are not able to say when payments will be possible but have no problems with deposits.
I have saved all my conversations with their support and also screenshot of withdrawal and proof of my profile being fully verified(in case you need it).

Disputed Casino HotSlots Casino

Reason Delayed payment

Amount €665

Discussion

urska.sirok

• Slovenia

5 days ago

2nd response from casino

urska.sirok

• Slovenia

5 days ago

1 message from casino

urska.sirok

• Slovenia

5 days ago

Ive got a message from support team. What worries me is that at one point they are saying that if my withdrawal already was processed..... And than in next message that the texhnical issue wasnt resolved yet. Ask gamblers.... Can we do anything about that? You can see that in attached files.

urska.sirok

• Slovenia

6 days ago

i got a response, notice that they are working on it ...but nothing new really after more than one week

HotSlots Casino Complaint Stats

Resolved 1 / 4

Avg. Amount $1,376

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

HotSlots Casino Complaints

See all complaints for this casino

Four withdrawals pending for over one week

I am submitting a complaint regarding four delayed withdrawals from HotSlots Casino.

I currently have four pending withdrawals:

* 20,000 HUF

* 15,000 HUF

* 26,974 HUF

The total outstanding amount is 76,974 HUF.

The oldest withdrawal requests have been pending for over one week, although the casino states that withdrawals should be processed within a maximum of three days. All four requests are still shown as pending or “In Progress”.

On Monday, I received an automated notification from HotSlots acknowledging that withdrawals were delayed and asking me to be patient. However, no payment or meaningful update has followed.

I also attempted to contact the casino through the support email address displayed on their website, but the email was returned because the address could not be found or was unable to receive messages. I have therefore been unable to obtain any explanation or assistance from the casino.

I have not cancelled the withdrawal requests because I do not want the processing period to restart. I am requesting that HotSlots immediately process all four withdrawals and provide a clear explanation for the delay.

I can provide screenshots of the pending withdrawals, the delay notification, and the undeliverable support email as evidence.

Unresolved

Ft76,974

Complaint regarding a delayed withdrawal from the online casino Hotslots

Complaint Title:
Delayed withdrawal – Hotslots casino (540,000 HUF)
Complaint text:
I am submitting this complaint regarding a delayed withdrawal from the online casino Hotslots.
On 31 May 2026, I requested a withdrawal of 540,000 HUF from my Hotslots casino account. As of today, 8 June 2026, the withdrawal has not been processed or received in my bank account.
I have already contacted Hotslots customer support via email regarding this issue, but I have not received a satisfactory response or any clear timeline for the payment.
According to the casino’s withdrawal policy, payments should be processed within a reasonable timeframe. However, more than a week has already passed without any progress or confirmation of the payment status.
I have complied with all terms and conditions, and my account is fully verified (if applicable, you can adjust this part). There are no active bonuses or restrictions that I am aware of which would justify this delay.
I am requesting AskGamblers to investigate this withdrawal delay and assist in ensuring that the payment of 540,000 HUF is processed in full without further unnecessary delay.
I am also prepared to provide screenshots of my withdrawal request, account balance, and email correspondence with the casino if required.

Unresolved

Ft540,000

Delayed payment verification

Dear Askgamblers,

Description of the problem:

The amount of money requested at Hotslots casino on October 9 has not been reviewed to date.

The general terms and conditions specify 3 working days for this.

The support is not willing to give any specific information about the reason, sometimes they refer to a technical problem. (which they refuse to specify, and I know of a Hungarian player who already received his payment request after October 9)

Sometimes they cite too many pending payments.

Sometimes, too high an amount is the source of the problem.

I am asking for your help, because the casino's support is not willing to give any concrete answers, they do not offer a solution (another payment method, for example), and this can be postponed indefinitely.

Thanks

Resolved

€2,597