Mark all as read

Settings

Notifications
Casino Complaints

Delayed payment verification


Dear Askgamblers,


Description of the problem:

The amount of money requested at Hotslots casino on October 9 has not been reviewed to date.

The general terms and conditions specify 3 working days for this.

The support is not willing to give any specific information about the reason, sometimes they refer to a technical problem. (which they refuse to specify, and I know of a Hungarian player who already received his payment request after October 9)

Sometimes they cite too many pending payments.

Sometimes, too high an amount is the source of the problem.

I am asking for your help, because the casino's support is not willing to give any concrete answers, they do not offer a solution (another payment method, for example), and this can be postponed indefinitely.


Thanks

Disputed Casino HotSlots Casino
Amount €2597

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear Askgamblers team,

the casino paid me today, and transferred all pending payouts to my account. Thus, I consider the problem closed for my part. In addition, an improvement and efficiency-enhancing suggestion for the casino 's management:
By providing customers with continuous and adequate information, similar reliability damaging cases can be avoided.

Thanks
User name

Dear HotSlots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Dear Askgamblers,

the first part which i started on October 9 - 2597 EUR

HotSlots Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $2,251
Avg. Complaint Duration 2 days
Avg. Response Time 15 hours

HotSlots Casino Complaints

See all complaints for this casino