My bad experience with Hippodrome Casino is like this:
>> On 18/03/2015 I received a newsletter from Hippodrome Online casino with a nice deposit bonus promotion(20 Free Spins on Golden Age slot and 50% Deposit Bonus). After I saw the newsletter I instantly made an deposit with my Neteller account and start playing and made a good run of £850.
>> 19.03.2015 I logged in to my Hippodrome account and I noticed that everything was OK and my transaction was still in pending as they have the 48 Hours cash out policy. Few hours later I received an email from Hippodrome casino that my account has been closed as I made a self exclusion request to an different operator and they have to close my account for this.
On 20/03/2015 I received an email from Hippodrome Casino where I was told that they can refund just the deposit that I made on 18 of £52 and void all of the winnings that I made.
My first self exclusion was in January 2015 and I consider that they had plenty of time to update their database and close my account before sending me all this kind of newsletters and void my winnings, personally I consider that they made this thing on purpose just to avoid paying me.
>> In addition I want to mention that I made several deposits(since my first self exclusion January/2015) to Hippodrome Casino but never won so they didn't considered then that is OK to close my account and return my deposits, JUST NOW when I won some money. If they want to be fair they should return all of my deposit that I made or pay my full winnings.
>> I made a complainant to ECOGRA but they said that the Hippodrome Casino proceeded in the right manner. Here is ECOGRA response:
I appreciate the effort you have made to contact eCOGRA and explain your predicament.
Their Responsible Gambling policy states that if a player has requested self-exclusion and manages to play during the self-exclusion he should be returned to the position he was in before play took place. In other words neither the operator nor the player should benefit from play during a self-exclusion i.e. deposits refunded and winning voided.
We are confident that the operator has acted in accordance with their responsible gambling policy.
>> Today 28/03 I received via ROYAL MAIL a letter from Hippodrome Casino where I'm told to deposit to get 150% Bonus and 10 Free Spins* I made a picture and is attached below. WHERE IS MY PLAYER PROTECTION NOW?????
What can I do to get all of my winnings back because I consider that I was scammed by Hippodrome Casino?