Ag Awards

Heavy Chips Casino - No information about my withdrawal

Complaint Info
Disputed casino Heavy Chips Casino
Reason Delayed payment
Amount $ 6000
Dave808 New South Wales Message
Posted on May 7, 2019

I made a withdrawal request of $6000 that got approved on the 23/04/2019 by bank transfer. I was told it could take up to 7 working days to appear in my bank account. I have made withdrawals before and I had no bonus play through or any conditions to worry about. I’ve contacted heavychips to find out why I don’t have my money yet but haven’t been told anything. They have been very unprofessional in the processing of my withdrawal and I feel as I have been kept in the dark. It’s well past the 7 working days I was told would be the timeframe for my funds to reach my bank account.

Posted on November 27, 2019

This complaint has been reopened as per Heavy Chips Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 27, 2019

We apologize for slow response, have missed this complaint.
As seen in the system, funds have been paid to your bank account. Unfortunately sometimes it takes longer to process payments by bank.
Screenshot with our conversation, where you confirm receipt of payment, will be attached.
Thank you for understanding and good luck.
HeavyChips casino team

Posted on November 27, 2019

Dear @Dave808,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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