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No information about my withdrawal


I made a withdrawal request of $6000 that got approved on the 23/04/2019 by bank transfer. I was told it could take up to 7 working days to appear in my bank account. I have made withdrawals before and I had no bonus play through or any conditions to worry about. I’ve contacted heavychips to find out why I don’t have my money yet but haven’t been told anything. They have been very unprofessional in the processing of my withdrawal and I feel as I have been kept in the dark. It’s well past the 7 working days I was told would be the timeframe for my funds to reach my bank account.
Disputed Casino Heavy Chips Casino
Amount $6000

Discussion

User name

Dear @Dave808,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Hello,
We apologize for slow response, have missed this complaint.
As seen in the system, funds have been paid to your bank account. Unfortunately sometimes it takes longer to process payments by bank.
Screenshot with our conversation, where you confirm receipt of payment, will be attached.
Thank you for understanding and good luck.
HeavyChips casino team
User name

This complaint has been reopened as per Heavy Chips Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Heavy Chips Casino Complaint Stats

Resolved 3 / 4
Avg. Amount $3,207
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Heavy Chips Casino Complaints

See all complaints for this casino
Non payment of winnings

On the 19th September I deposited £8 and activated the freaky bonus, I was aware of the conditions of this that I had to wager my deposit and bonus 77 times before I could win any money and I would only get £50 even if my winning were more than this. I achieved the wagering requirements on Friday 20th September at 19:29:13 as stated in my betting history and I believe my virtual bonus was around about £540 at this point and that was then wiped out and £50 was then put in my Real Money Account. This means I had completed the wagering requirements were completed and the bonus now ended and the £50 was mine to do as I choose which means use as further stake money or withdraw. As stated in terms and conditions

I decided I wished to play on with my cash as I was enjoying using your site, I later had a big win on Sultan's cash around £2146 and this was now with Real Cash and nothing to do with the bonus I had completed using earlier. I continued to play on the different machines and finally made a decision that I would withdraw a large amount of the winnings and sent documentation to verify my account. When the verification was complete I requested to withdraw £2700 and leave the remaining balance to continue to play. I have now had all the money removed from my balance and replaced with £50 again which I am really upset with as this money I won was not won during the bonus this was won with my £50 I had from completing the bonus requirements.



Status solved Resolved
£50