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Delayed payment and no response


I have been trying to contact heavy chips payments department in regards to a $1000 withdrawal but they have not responded to my numerous emails and attempts through live chat. I have made a withdrawal from heavy chips already so it should be a reasonably fast process to get my money especially since I requested a bitcoin withdrawal. I am more disappointed for the fact I have deposited a lot of money in that casino.
Disputed Casino Heavy Chips Casino
Amount $1000

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Thank you Heavy Chips for processing my withdrawal before this complaint was published

Heavy Chips Casino Complaint Stats

Resolved 3 / 4
Avg. Amount $3,207
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Heavy Chips Casino Complaints

See all complaints for this casino
Non payment of winnings

On the 19th September I deposited £8 and activated the freaky bonus, I was aware of the conditions of this that I had to wager my deposit and bonus 77 times before I could win any money and I would only get £50 even if my winning were more than this. I achieved the wagering requirements on Friday 20th September at 19:29:13 as stated in my betting history and I believe my virtual bonus was around about £540 at this point and that was then wiped out and £50 was then put in my Real Money Account. This means I had completed the wagering requirements were completed and the bonus now ended and the £50 was mine to do as I choose which means use as further stake money or withdraw. As stated in terms and conditions

I decided I wished to play on with my cash as I was enjoying using your site, I later had a big win on Sultan's cash around £2146 and this was now with Real Cash and nothing to do with the bonus I had completed using earlier. I continued to play on the different machines and finally made a decision that I would withdraw a large amount of the winnings and sent documentation to verify my account. When the verification was complete I requested to withdraw £2700 and leave the remaining balance to continue to play. I have now had all the money removed from my balance and replaced with £50 again which I am really upset with as this money I won was not won during the bonus this was won with my £50 I had from completing the bonus requirements.



Status solved Resolved
£50