I requested a withdrawal of $800.00 USD on 9/24/18. After my bonus amount of $273.71 is removed, I should receive $526.29. All of the playthrough requirements were met, my verification papers and bank information was submitted and approved. I have spoken with the casino via email and live chat, and have been assured that my withdrawal has been approved, and I should expect payment soon. It's been 7 weeks and I still haven't received it..