Refusing to send wire transfers for withdrawals

I am a player at Grand Fortune Casino and I have went through all the account verification and submitted all the requested documentation Drivers License Front and Back, Auto Insurance for address verification, Authorization Form and Copies of my CC front and back. It was going back and forth from the start with there support representatives saying they did receive it, than it was they hadn’t received it. Than I was again checking on the status of my verification yet again and this representative stated to me that he indeed seen that the email was received but I needed to provide him with copies of my information personally and had me send them to him through the chat box. After compiling and still receiving the same normal run around I became very uncomfortable for the fact that he had me send this information to him over chat and all there emails and communication state “for the safety of our players we ask players to not send personal or financial documents over chat, to send by email to the appropriate department” so when I asked the representative why he had me do that when they themselves have advised players not to do that,‘I was put off with another one of there never straight answers. I told them at that time I would be canceling my credit cards all except one due to the fact one of there charges had not cleared as well a few other purchases I made elsewhere. I sent the authorization forms to them as well through email for the requested credit card information on the cards I had cancelled and eventually all documentation was approved fully verified.
I ended up winning $5000.00 and requested a withdrawal and read all there requirements to due so which I have attached to this complaint. I have been battling with these people for over 2 weeks on getting them to process my withdrawal. They sent a return email requesting all my banking information which I have provided throughly which I’ve also attached here. They are now saying to me that my bank is not acceptable due to it is not on some list of banks they work with which is no where stated on there own terms and conditions on there website nor was that information provided to me at any time during this process. When speaking to a Mr Travis Heyden from the payout department I expressed to him how they were being very deceitful to players by not informing them of such list he In turn told me he would give me a few of the banks names on his list but it was against “policy” all three names of the bank names he provided conveniently did not cover my area when asked to be provided all names of there “list” it was declined. This casino is purposely and intentionally ripping off players by not disclosing all information and requirements to there players to be able to get a payout. Attached below are only a few transcripts and messages that I’ve received from this casino clearly showing there dishonesty.

Travis Heyden (Support Center)
Dec 16, 2020, 3:29 PM GMT+1

Hi Tina,

Thank you for your information.

Unfortunately, bank details for Transferwise is not acceptable for payments.

Can you let us know if you have an alternative bank available? Kindly furnish the name(s) of either other bank accounts you currently have and/or are considering opening and we'll be happy to check them beforehand; this is necessary as we don't process payments to all banks.

We will be waiting on your response.

Regards,

Travis Heyden
My reply:
would like to be explained to what makes my banking information not acceptable!!!!
As listed below is from your terms and conditions

No joint bank accounts accepted. (2) NO Business accounts allowed. (3) Bank account must allow processing of both FedACH and Fedwire payments. If you are not sure, please verify with your bank. (4) If you were born in a country other than where this bank account originates, please contact customer support for additional documentation requirements. IMPORTANT Notes: - We cannot use Intermediary or third-party banks. - The Bank's address cannot be a P.O. BOX. - Please double check all the information. In case there is a problem due to mistaken account information, it can result in lost, delayed or forfeited wire transfer and we cannot guarantee the payment will be reissued. If the payout can be re-issued an administrative fee of $250 will be assessed. - Not all types of bank accounts allow international wires. It is the customer's responsibility to confirm if there are any restrictions as documented in your banks Terms and Conditions. - Please be aware that as this is an international transaction, your bank and other banks involved may charge additional currency conversion and fees.

With that all being said I would like for you to show me within those terms and conditions does my banking information violate any of your own rules!!!!
His repy:
Travis Heyden (Support Center)
Dec 16, 2020, 5:52 PM GMT+1

Dear Tina,

Firstly, I want to ensure you that I genuinely do want to help you to sort this out and get you paid. I also ensure you that your winning is and will be 100% safe in your casino balance until you are paid. You will receive everything you won. You deserve it.

However, for us to do so we need a payout information which is acceptable and where we can release your fund. The reason we can't accept aforementioned bank is that our payment will be rejected from your end & some risk involving which may cause problems with our payment service providers.

So, my offer for you to proceed further is to ask for an alternative bank details.
If you have an alternative bank available, kindly furnish the name(s) of either other bank accounts you currently have and/or are considering opening and we'll be happy to check them beforehand; this is necessary as we don't process payments to all banks.

Your kind cooperation and patience are very much appreciated!

Regards,

Travis Heyden
My reply:
On Wed, Dec 16, 2020 at 9:41 AM Tina Schoeb wrote:

So we will go ahead and break all the terms and conditions OF YOUR OWN WEBSITE
1. No joint bank accounts - mine is not
2. No business accounts - mine is not
3. Must allow FedACH and FEDWire payments- mine does
4. Born other than the country my bank originates - I do not
5. Can not use Intermediary or third party banks- mine is not either
6. Banks address can not be a P.O. Box - mine is not
7. is the customer's responsibility to confirm if there are any restrictions as documented in your banks Terms and Conditions. - Please be aware that as this is an international transaction, your bank and other banks involved may charge additional currency conversion and fees. - I have done so and verified such.

So YOU WILL USE THE INFORMATION PROVIDED AND PROCESS MY TRANSFER PLEASE!!
Otherwise you will show me within your own rules and regulations for withdrawals that I am not in compliance!!!!!!!!

I do have many many more if needed
Thank you