All withdrawals have been pending since winning in 2018. Documents have been sent in multiple times. Documents were sent in April 2019, re-sent July 2019, and then latest document approval was in October 2019. Also successfully completed Hooyu confirmation. On chat, no information has been provided other than that it is being "escalated' but then no progress is made. I currently have 4 pending withdrawals, all requested on 8/10/19.