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Grand Fortune Casino - Not paying winnings approved 22 days ago

93 hours left for Grand Fortune Casino to respond.
cowling Italy
posted on November 9, 2018.

I deposited about a month ago 50 eur with an attractive bonus trought bitcoin sistem. I got a win of 350 including a 100 of bonus at the end of the playtrought request playing at the slots games only. I withdraw 350 by neteller , to get 250 of net winning. After a week they ask me docs . i sent all they ask me and at 15 of october the withdrawall has been approved but no money received. In chat they tell me that need of 7- 10 business day after approval to receive payment. So i wait with patience, but after this time they tell me that neteller is not available. So i send them my bank informations to get winning trought wire transfer. But at present nothing i have received. What can I think of these people? will I ever see my money again?

posted on November 13, 2018.

Hi Cowling--

I apologize for the difficulties you've experienced with this.

I've gone ahead and sorted everything for your withdrawal and I expect this will be sent off to our processor, this morning. With this in mind, I believe you should find the funds in your account, early next week (possibly sooner).

I wish you all the best,

Tawni

cowling Italy
posted on November 13, 2018.

Hi, a guy called me from california yesterday and told me that the payment has been sent and i will receive until 5 business days to my bank. I will inform you here, when this appair to my bank account. Thanks for now

AskGamblers
posted on November 16, 2018.

Dear @cowling,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

cowling Italy
posted on November 18, 2018.

Nothing, at present i don't have received money in my bank. They put 50 euro in account grand fortune to play, but what is the use of playing if they do not pay you? I ask at askgamblers to wait another week before making a decision. Thanks

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