Ag Awards

Grand Fortune Casino - Have not recived my withdrawal

Complaint Info
Disputed casino Grand Fortune Casino
Reason Delayed payment
Wolde90 Washington Message
Posted on December 28, 2018

I have done everything that i was asked for to get my money. It has be approved. It has been three weeks but have gotten nothing. I have spoke to multiple people in customer service but have goten nothing but that it has been approved and i should get it next week. Next week has turned in to a month. What is the problem?!!!. Ethire give me all the money i have spent with you or give me my withdrawls. This is unacceptable

Posted on December 28, 2018

Dear @Wolde90,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on January 2, 2019

This complaint has been reopened as per Grand Fortune Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 6, 2019

Hi Mikyas--

I apologize for not getting to your complaint sooner--the holidays are always a bit difficult for me.

I've reviewed your account and in order to sort your withdrawal, I'll need to receive your complete documents and preferred method of payment. I've just sent you an email regarding this--once I receive your reply with the necessary bits, I'll be able to have your payment sorted.

All the best,


Posted on January 9, 2019

Dear @Wolde90,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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