Ag Awards

GoWild Casino - Failed resolving deposit limit issue

Complaint Info
Disputed casino GoWild Casino
Reason Deposit limits
Amount $ 40
Inactive user
Posted on May 16, 2017

GoWild Casino is currently investigating an issue with the deposit limit feature on their website not working, allowing me to deposit at least 6x above the limit. I had inquired about this nearly one month ago. They refunded several of my deposits I had made on my Debit Card back to me, and two deposits I had made with Skrill back to my Casino balance. My issue is that there is a real money ban on my account and I cannot withdraw this amount or play any of the games with my balance. I have been hounding their support and finance departments to no avail. I believe they are stalling me at this stage (they have not emailed me for nearly two weeks, and even then it was only a generic "we're working on it, no updates") and do not know what to do. I just want my money either refunded to my Skrill account or have the real money ban lifted so I can play/withdraw it. They have not responded to my latest email requesting this.

Inactive user
Posted on May 18, 2017

Received a phone call today, issue has been resolved. :) Thanks for taking action AskGamblers and GoWild!

Posted on May 18, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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