i signed up at Gowild Casino 2 weeks ago.
First deposit i have lost, second deposit i have won 1549 EUR.
The whole time i asked Gowild Casino to cash out
fast and complained about the reverse time.
I asked them also to flush many times!
After 3 days i got the money!
Then i deposited again and won 1700 EUR.
The casino knew i have a problem with reverse time and promised
me very often the reverse time is maximum 48 hours without
They confirmed this to me one day after my withdrawal request
on saturday, for example!
Only the processing of a withdrawal request
can take longer because of weekend and other things!
73 hours after my withdrawal request i still could reverse it
and unfortunately i did it and lost the money.
But if a casino would follow their rules and promises, this could
never happen, because their reverse is 48 hours and there
is never a reason to delay it and give player wrong informations!
On their website they say processing a withdrawal takes 48 hours!
On every gambling site like askgamblers for example this casino
has a 48 hours pending time and all viper casinos have only 48 hours
My problem is, this casino knew i have a problem with reverse time, i expect
correct informations and i expect a casino follow their rules like all
player also have to do.
If a player broke rules, the winnings and play would be voided, everything what happened
after a player broke rules would be voided! And anyone would say, this is
how it has to be!
In my case the casino broke rules, because they have a 48 hour pending
period and i don´t think a casino has more rights as a player if they
broke their rules!
In my case the play after the 48 hours pending period
should be also voided because it should be never
possible to play 4 days after a withdrawal request if
a casino has a 48 hours pending period/the time to reverse a withdrawal request!
And i could take the promises i got via E-Mail and go to a lawyer for example,
they know their rules and they can´t give me wrong informations!
This is not a normal case like when other people reverse their
withdrawal request because did not act correct with their promises
and breaking their rules and delaying reverse time!
Of course i made a mistake because i reversed it and i lost but
if the casino would not use these dirty tricks like delaying reverse
time and in the same moment promise me it´s 48 hours without any exception
it would never be possible to reverse it because i waited much longer
as their reverse time is!
Without casinos manipulation and delaying reverse time this case
would never exist! 73 hours waiting for only reverse time over
is more than a enough!
There are rules for players and casino and this casino has a 48 hours
pending period and never longer.
This is bad business practise because there is no reason to give
these kind of players more and more time to think about their withdrawal
request, in my case 4 long days i waited patiently, much longer as the reverse time is.
Casinos think they can do what they want but this is not right.
There are rules for players and there are rules for casinos
no matter what happened after breaking rules and promises
and if the decision is that easy if a player broke rules
it should be never any different to the case when casino broke
If a player brokes rules, there is always the same decision,
void winnings and void the whole play after breaking this rule!
And i expect the same in my case where a casino delayed their reverse time without any reason
and promised me in the same moment maximum 48 hours pending time`
without any exception, only processing can take longer at weekend!
There is never a reason why a player should need
longer time to think about the withdrawal request and after they knew
i have a problem with it there is only one description for the way
the casino acted, it´s pitiful!