i signed up at Gowild Casino 2 weeks ago.
First deposit i have lost, second deposit i have won 1549 EUR.
The whole time i asked Gowild Casino to cash out fast and complained about the reverse time.
I asked them also to flush many times!
After 3 days i got the money!
Then i deposited again and won 1700 EUR.
The casino knew i have a problem with reverse time and promised me very often the reverse time is maximum 48 hours without any exception.
They confirmed this to me one day after my withdrawal request on saturday, for example!
Only the processing of a withdrawal request can take longer because of weekend and other things!
73 hours after my withdrawal request i still could reverse it and unfortunately i did it and lost the money.
But if a casino would follow their rules and promises, this could never happen, because their reverse is 48 hours and there is never a reason to delay it and give player wrong informations!
On their website they say processing a withdrawal takes 48 hours!
On every gambling site like askgamblers for example this casino has a 48 hours pending time and all viper casinos have only 48 hours reverse time!
My problem is, this casino knew i have a problem with reverse time, i expect correct informations and i expect a casino follow their rules like all player also have to do.
If a player broke rules, the winnings and play would be voided, everything what happened after a player broke rules would be voided! And anyone would say, this is how it has to be!
In my case the casino broke rules, because they have a 48 hour pending period and i don´t think a casino has more rights as a player if they broke their rules!
In my case the play after the 48 hours pending period should be also voided because it should be never possible to play 4 days after a withdrawal request if a casino has a 48 hours pending period/the time to reverse a withdrawal request!
And i could take the promises i got via E-Mail and go to a lawyer for example, they know their rules and they can´t give me wrong informations!
This is not a normal case like when other people reverse their withdrawal request because did not act correct with their promises and breaking their rules and delaying reverse time!
Of course i made a mistake because i reversed it and i lost but if the casino would not use these dirty tricks like delaying reverse time and in the same moment promise me it´s 48 hours without any exception it would never be possible to reverse it because i waited much longer as their reverse time is!
Without casinos manipulation and delaying reverse time this case would never exist! 73 hours waiting for only reverse time over is more than a enough!
There are rules for players and casino and this casino has a 48 hours pending period and never longer.
This is bad business practise because there is no reason to give these kind of players more and more time to think about their withdrawal request, in my case 4 long days i waited patiently, much longer as the reverse time is.
Casinos think they can do what they want but this is not right.
There are rules for players and there are rules for casinos no matter what happened after breaking rules and promises and if the decision is that easy if a player broke rules it should be never any different to the case when casino broke their rules.
If a player brokes rules, there is always the same decision, void winnings and void the whole play after breaking this rule!
And i expect the same in my case where a casino delayed their reverse time without any reason and promised me in the same moment maximum 48 hours pending time` without any exception, only processing can take longer at weekend!
There is never a reason why a player should need longer time to think about the withdrawal request and after they knew i have a problem with it there is only one description for the way the casino acted, it´s pitiful!