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GoWild Casino - Constant tech problems?!

Complaint Info
Disputed casino GoWild Casino
Reason Software glitch
Posted on May 16, 2014

I made a deposit on gowild,actually made 3, kept getten kicked off,and singhned out,was told a prob with the site. and they where working tryen to fix it,,am I wrong or should they have not excepted my deposits until this problem was fixed?

Posted on February 20, 2014

Hi Newfie111,

Thank you for getting in contact with us.

We want to better understand what exactly was the issue you had and further investigate, this is why I will please ask you to send us an email containing more details and also your account number at affili­ate­[email protected]­owi­ldc­asi­

Kindest regards,

GoWild Affiliates Team

Posted on February 20, 2014

Hello Newfie111,

Thank you for taking the time to explain what happened.

We experienced some tech issues two days ago, which we solved in time and we apologize for any inconvenience caused.

We want you and all our players to feel comfortable and safe in our casino which is why I kindly ask you to communicate your account number via email, so that I can forward this to our Management. This way we can check and make sure that your playtime was fair and furthermore, rectify any consequences this caused.

Kindest regards,

GoWild Affiliates Team

Posted on February 24, 2014

 We are informed by casino that this issue has been solved! Please, confirm!

Posted on February 28, 2014

Dear @newfie111,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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