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Goodman Casino - Deposit not processed after 10 days

RESOLVED

Complaint Info

Disputed casino

Goodman Casino

Amount

¥ 2500

Posted on December 22, 2022

I got an email for an Ask Gamblers Christmas stocking and deposited the money via bank wire transfer, but it has not been reflected after 10 days.
I have emailed their support team extensively, but the only response I get is "it's been sent to the department in charge and is being processed, so you'll have to wait".
I suspect they are using Ask Gamblers to scam me.

Posted on December 24, 2022

Hello AskGamblers Team and RYUTETSU,

We would like to share the good news with you.
The deposit for the amount of 2500 JPY has been successfully credited to the player's account on December 24, 2022 14:58 UTC.

Thanks for the cooperation and understanding. We believe that this complaint may be marked as resolved.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best Regards,
Goodman Casino Team

AskGamblers
Posted on December 26, 2022

Dear @Ryutetsu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on December 26, 2022

12日目にアカウントに入金されました。
アスクギャン­ブラー­ズに苦­情を申­し立て­たのが­功を奏­したの­でしょう。

AskGamblers
Posted on December 26, 2022

Dear @Ryutetsu,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication, so we would appreciate if you could repost yoru statement.

Thank you in advance for your cooperation.

Posted on December 26, 2022

The account was credited on the 12th day.
It seems to be in my best interest to file a complaint with Ask Gamblers.

AskGamblers
Posted on December 26, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.