Goodman Casino - Bonus winnings removal, but no-where to find in the terms - Complaint Resolved

trutek122 Poland

Hello. Today (4.11.2021) I made a 3rd deposit to Goodman Casino. I played for a while and made a wagerment. I had more than 1300PLN but the amount was reduced to 500PLN. I've read all the bonus terms and conditions visible on the site but there was no such thing as a maximum win from this bonus.

I've contacted support team and they just made up a new term that maximum win from this bonus is 400PLN. Could you please help me get my winning back?

Attached is some part of conversation as screenshots as they were not willing to send me the full transcript to my e-mail plus a full screenshot of bonus terms and conditions from their site.

Best,

Goodman Casino

Dear AskGamblers and TRUTEK122,

We have investigated the situation you faced and would like to regain your trust again.

We would like to share with you good news. Subtracted funds for the sum 829.50 PLN were successfully returned to your balance.

Please accept our apologies for any inconveniences caused. We expect your understanding on this matter.
May good luck and fortune always be on your side!

Best Regards,
GoodMan Casino Team

trutek122 Poland

Money was given back, thank you!

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Goodman Casino - Bonus winnings removal, but no-where to find in the terms

Complaint Info

Disputed casino

Reason

Amount

zł 1300

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