Complaint #7 Golden Panda Casino

Withdrawal of 1000 euros for 13 days and account unfairly closed

By AlexiosMalaka

1 year ago

Message on forum

Hello, it's 23/02/2025 and it's been 13 days since I submitted my withdrawal of 1000 euros on Golden Panda.

All happy to have won I submitted this withdrawal thinking to have it within 7 days maximum like all other casinos.

However, the next day, when wanting to see the status of the withdrawal I was surprised to see that my account had been closed for no reason.

Fortunately, I had taken a screenshot of the withdrawal reference, because the support repeats to me that I do not have to know the reason for the closure of the account and that my withdrawal is coming "soon".

I'm starting to get very frustrated with the situation

Disputed Casino Golden Panda Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @AlexiosMalaka,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Golden Panda Casino

• Representative

1 year ago

Hi there,

Thank you for your patience. Our team is actively investigating this matter, and we will provide an update as soon as possible.

Best regards,
Golden Panda Complaint Team

AskGamblers

• Support Team

1 year ago

Dear Golden Panda Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.