Complaint #20
Golden Panda Casino
Casino closed my account after I deposited 200 USDT
3 weeks ago
On August 20, 2026, I deposited 200 USDT to my Golden Panda account using the BSC (BEP20) network. The transaction was successfully completed and the 200 USDT was credited to my Golden Panda account.
Shortly afterwards, my account was closed without any explanation.
I contacted Golden Panda Support immediately. Since then, I have received multiple responses stating that the matter has been forwarded to another department and is being reviewed. However, after approximately 15 days, I still have not received:
an explanation for why my account was closed;
confirmation of what will happen to my 200 USDT;
access to my account; or
a refund of my deposited funds.
I have the blockchain transaction ID confirming the successful 200 USDT transfer. I also checked the receiving address on BscScan, where approximately 200 BSC-USD was still showing after the transaction.
I am asking AskGamblers to assist me in obtaining either:
restoration of my account and access to my funds, or
a full refund of my 200 USDT to my originating wallet.
Golden Panda has acknowledged my complaint several times but has not provided a substantive resolution.
Shortly afterwards, my account was closed without any explanation.
I contacted Golden Panda Support immediately. Since then, I have received multiple responses stating that the matter has been forwarded to another department and is being reviewed. However, after approximately 15 days, I still have not received:
an explanation for why my account was closed;
confirmation of what will happen to my 200 USDT;
access to my account; or
a refund of my deposited funds.
I have the blockchain transaction ID confirming the successful 200 USDT transfer. I also checked the receiving address on BscScan, where approximately 200 BSC-USD was still showing after the transaction.
I am asking AskGamblers to assist me in obtaining either:
restoration of my account and access to my funds, or
a full refund of my 200 USDT to my originating wallet.
Golden Panda has acknowledged my complaint several times but has not provided a substantive resolution.
Golden Panda Casino Complaint Stats
Resolved
5 / 5
Avg. Amount
$447
Avg. Complaint Duration
6 days
Avg. Response Time
2 days
Golden Panda Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 3 out of 3 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.
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