Refund from Golden Panda

The casino closed my account after I had been a long term customer. They requested me to complete KYC which I did without issue, and requested a crypto wallet to process the refund of the funds remaining on my account (Roughly $1144 CAD). 18 days later after providing what they wanted, I haven't received my funds. Every time I reach out, they simply tell me to keep waiting and leave me in the dark.

hello,i have a problem.the casino confiscated my winnings of 33,000 euros.i won by using bonus funds.The wagering requirement was fully met correctly.initialy,the maximum amount of money that can be won in this game was 50000x,which is 200,000 euros.after playing the wager ,the winnings amounted to 33,000 euros.according the casino rules,the winnigs cannot be more than 10x the bonus funds.can you please help me?

Hello, it's 23/02/2025 and it's been 13 days since I submitted my withdrawal of 1000 euros on Golden Panda.

All happy to have won I submitted this withdrawal thinking to have it within 7 days maximum like all other casinos.

However, the next day, when wanting to see the status of the withdrawal I was surprised to see that my account had been closed for no reason.

Fortunately, I had taken a screenshot of the withdrawal reference, because the support repeats to me that I do not have to know the reason for the closure of the account and that my withdrawal is coming "soon".

I'm starting to get very frustrated with the situation