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Complaint #17 Golden Panda Casino

The winnings were annulled

By artjom23

8 months ago

hello,i have a problem.the casino confiscated my winnings of 33,000 euros.i won by using bonus funds.The wagering requirement was fully met correctly.initialy,the maximum amount of money that can be won in this game was 50000x,which is 200,000 euros.after playing the wager ,the winnings amounted to 33,000 euros.according the casino rules,the winnigs cannot be more than 10x the bonus funds.can you please help me?

Disputed Casino Golden Panda Casino

Reason Other

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Golden Panda Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Golden Panda Casino

• Representative

6 months ago

Hi there,

Our internal review of the player’s activity across our network identified a calculated and coordinated pattern of promotional abuse. This is a direct violation of Section 11.6 of our Terms and Conditions.

Kind regards,

Golden Panda Casino Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Golden Panda Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 months ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Golden Panda Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Golden Panda Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $447

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Golden Panda Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Golden Panda Casino Complaints

See all complaints for this casino

Casino closed my account after I deposited 200 USDT

On August 20, 2026, I deposited 200 USDT to my Golden Panda account using the BSC (BEP20) network. The transaction was successfully completed and the 200 USDT was credited to my Golden Panda account.

Shortly afterwards, my account was closed without any explanation.

I contacted Golden Panda Support immediately. Since then, I have received multiple responses stating that the matter has been forwarded to another department and is being reviewed. However, after approximately 15 days, I still have not received:

an explanation for why my account was closed;
confirmation of what will happen to my 200 USDT;
access to my account; or
a refund of my deposited funds.

I have the blockchain transaction ID confirming the successful 200 USDT transfer. I also checked the receiving address on BscScan, where approximately 200 BSC-USD was still showing after the transaction.

I am asking AskGamblers to assist me in obtaining either:

restoration of my account and access to my funds, or
a full refund of my 200 USDT to my originating wallet.

Golden Panda has acknowledged my complaint several times but has not provided a substantive resolution.

Missing refund for 3 weeks

The casino closed my account after I had been a long term customer. They requested me to complete KYC which I did without issue, and requested a crypto wallet to process the refund of the funds remaining on my account (Roughly $1144 CAD). 18 days later after providing what they wanted, I haven't received my funds. Every time I reach out, they simply tell me to keep waiting and leave me in the dark.

Withdrawal of 1000 euros for 13 days and account unfairly closed

Hello, it's 23/02/2025 and it's been 13 days since I submitted my withdrawal of 1000 euros on Golden Panda.

All happy to have won I submitted this withdrawal thinking to have it within 7 days maximum like all other casinos.

However, the next day, when wanting to see the status of the withdrawal I was surprised to see that my account had been closed for no reason.

Fortunately, I had taken a screenshot of the withdrawal reference, because the support repeats to me that I do not have to know the reason for the closure of the account and that my withdrawal is coming "soon".

I'm starting to get very frustrated with the situation

Refund from Golden Panda

I made three deposits to Golden Panda casino, first one on 31st of December and two more 2nd of January. They told me that these were declined on their side and they will bounced back to my bank account. Well they haven't and and it's been ovet two weeks. I have contacted them many times and provided bank statements three times, they just ask me to wait. Im exhausted with this, it is my money and it has left from my bank account.

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