The winnings were annulled

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Golden Panda Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Hi there,

Our internal review of the player’s activity across our network identified a calculated and coordinated pattern of promotional abuse. This is a direct violation of Section 11.6 of our Terms and Conditions.

Kind regards,

Golden Panda Casino Team  

Dear all,

This complaint has been reopened as per Golden Panda Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Golden Panda Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.