EN

Sign in or Join

Complaint #19 Golden Panda Casino

Missing refund for 3 weeks

By brianxleee

1 month ago

The casino closed my account after I had been a long term customer. They requested me to complete KYC which I did without issue, and requested a crypto wallet to process the refund of the funds remaining on my account (Roughly $1144 CAD). 18 days later after providing what they wanted, I haven't received my funds. Every time I reach out, they simply tell me to keep waiting and leave me in the dark.

Disputed Casino Golden Panda Casino

Reason Delayed payment

Amount $1144

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

brianxleee

1 month ago

Hello.

Confirming that the refund was processed. No remaining issues.

Thanks all

AskGamblers

• Support Team

1 month ago

Dear @brianxleee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Golden Panda Casino

• Representative

1 month ago

Hi,

We would like to inform you that the refund has been processed.

Kind regards,
Golden Panda Casino Team

Golden Panda Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $508

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Golden Panda Casino Complaints

See all complaints for this casino

The winnings were annulled

hello,i have a problem.the casino confiscated my winnings of 33,000 euros.i won by using bonus funds.The wagering requirement was fully met correctly.initialy,the maximum amount of money that can be won in this game was 50000x,which is 200,000 euros.after playing the wager ,the winnings amounted to 33,000 euros.according the casino rules,the winnigs cannot be more than 10x the bonus funds.can you please help me?

Withdrawal of 1000 euros for 13 days and account unfairly closed

Hello, it's 23/02/2025 and it's been 13 days since I submitted my withdrawal of 1000 euros on Golden Panda.

All happy to have won I submitted this withdrawal thinking to have it within 7 days maximum like all other casinos.

However, the next day, when wanting to see the status of the withdrawal I was surprised to see that my account had been closed for no reason.

Fortunately, I had taken a screenshot of the withdrawal reference, because the support repeats to me that I do not have to know the reason for the closure of the account and that my withdrawal is coming "soon".

I'm starting to get very frustrated with the situation

Refund from Golden Panda

I made three deposits to Golden Panda casino, first one on 31st of December and two more 2nd of January. They told me that these were declined on their side and they will bounced back to my bank account. Well they haven't and and it's been ovet two weeks. I have contacted them many times and provided bank statements three times, they just ask me to wait. Im exhausted with this, it is my money and it has left from my bank account.

2010, 2012, 2015, 2019
Best Casino Affiliate
2016, 2017, 2019
Best Casino Website
2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018
EGR'S 50 Power Affiliates
2020
Casino Affiliate of the Year
2022
SiGMA Europe's Affiliate of the Year

© 2006-2026 AskGamblers.com