Withdrawal rejected and now says wrong currency type

Hello

I became aware of the casino through your site.

I registered today 1.05.20225 and deposited $100 via Cashlib. Seconds later, my account was deactivated. I contacted support, who told me my account had been deactivated due to gambling addiction.

I tried to explain that I had just registered and deposited $100, and then my account was deactivated.

Why didn't they do this immediately upon registration instead of after the deposit?

Support said they forwarded it, but I don't trust the casino anymore.

Casino support always sends the same excuse: I should send a deposit proof with the date, name, time, and full name. Even though I've mentioned several times that I deposited via Cashlib voucher, and the date, name, time, and full name aren't there. If you want, you can check it through my blocked account, but they're just looking for an excuse not to return my deposit. First, they let me register and deposit, and then my Account immediately blocked

For days the casino has been writing that my case has been forwarded to the responsible department. Today is May 7, 2025. However, the deposit was made on May 1, 2025.

Hello,

I was depositing 350 euros and waiting for 20 days, but the deposit has not yet been processed and is not reflected in my account.

Despite having spoken to the VIP manager multiple times (at least 100 times), I have only been told to wait. This leads me to believe that you are not interested in processing my deposit and that this is a scam.

I expect a resolution to this issue immediately.

Hello

I write this complain because I find this not very professional from the casino.

I made the 8th March a deposit of 20€ with my Neteller account. But the 20€ were "on pending" in my casino account. After 24h I send them a mail to get back my 20€ into my neteller account. Meanwhile I wrote them 5 times and sent them a lot of screenshots that the amount was debited from my Neteller account (see screenshot). I received always the same answer: I have to wait , they will come back to me soon. I only want my money back (i speak here about only 20€) into my Neteller because meanwhile I closed my account in the casino I hope you can help me

This Casino is trying to run rings around me delaying my withdrawal,

I have waited 54 hours and multiple emails asking me to wait it will be processed soon. To now telling me I have entered my bank address wrong and asking me to try again,

I have sent a screenshot of my bank address to verify it is correct.

Can this please be sorted out so I can receive my money and find a trustworthy casino to play on

Thanks