Complaint #14 Golden Crown Casino

Golden Crown Casino Close Account After Deposit

By quarta S.

1 year ago

Message on forum

Hello

I became aware of the casino through your site.

I registered today 1.05.20225 and deposited $100 via Cashlib. Seconds later, my account was deactivated. I contacted support, who told me my account had been deactivated due to gambling addiction.

I tried to explain that I had just registered and deposited $100, and then my account was deactivated.

Why didn't they do this immediately upon registration instead of after the deposit?

Support said they forwarded it, but I don't trust the casino anymore.

Casino support always sends the same excuse: I should send a deposit proof with the date, name, time, and full name. Even though I've mentioned several times that I deposited via Cashlib voucher, and the date, name, time, and full name aren't there. If you want, you can check it through my blocked account, but they're just looking for an excuse not to return my deposit. First, they let me register and deposit, and then my Account immediately blocked

For days the casino has been writing that my case has been forwarded to the responsible department. Today is May 7, 2025. However, the deposit was made on May 1, 2025.

Disputed Casino Golden Crown Casino

Reason Missing Funds

Amount €200

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Golden Crown Casino management refunded deposits to the player.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Golden Crown Casino

• Representative

10 months ago

Dear all,

Hello AskGamblers team, hello @tonino234,

We would like to provide a clear update regarding this case. The player’s account was closed in line with our Responsible Gambling Policy. Following the closure, both deposits of €100 each were fully refunded.

We have attached proof of both refund transactions, as well as our email to the player dated May 29 confirming the refunds and the account status.

We understand the importance of transparency and player trust, which is why all necessary documentation has been provided. From our side, there is no outstanding balance, and the matter has been resolved in accordance with our procedures.

Best regards,
Golden Crown Casino

AskGamblers

• Support Team

10 months ago

Dear @tonino234,

Kindly notice that as per the AGCCS Terms each side is allowed to request reopening of any of theunresolved complaints cases up to two times. Kindly recheck Terms which you accepted prior registering to our website.

We would appreciate if you could refrain yourself from any further unfounded and false allegations. Please keep in mind that such and similar activity could be classified as verbal aggression which isconsidered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

At the moment, the casino is expected to provide relevant update this particular issue related. If not, the case will end up a Unresolved once again.

Thanks for your cooperation.

tonino234

• Baden-Württemberg

10 months ago

Why was the complaint reopened? The time limit for the casino had expired, so why wasn't the Casino score lowered? It seems to me as if Askgambler is being bought off by the casino here.
My Complaint its 3 month ago
whats Happened here??

Golden Crown Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $584

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

Golden Crown Casino Complaints

See all complaints for this casino

Inquiry Regarding Missing Deposit

Hello,

I was depositing 350 euros and waiting for 20 days, but the deposit has not yet been processed and is not reflected in my account.

Despite having spoken to the VIP manager multiple times (at least 100 times), I have only been told to wait. This leads me to believe that you are not interested in processing my deposit and that this is a scam.

I expect a resolution to this issue immediately.

Resolved

€350

Wait over 2 days to get back my money

Hello

I write this complain because I find this not very professional from the casino.

I made the 8th March a deposit of 20€ with my Neteller account. But the 20€ were "on pending" in my casino account. After 24h I send them a mail to get back my 20€ into my neteller account. Meanwhile I wrote them 5 times and sent them a lot of screenshots that the amount was debited from my Neteller account (see screenshot). I received always the same answer: I have to wait , they will come back to me soon. I only want my money back (i speak here about only 20€) into my Neteller because meanwhile I closed my account in the casino I hope you can help me

Resolved

€20

Saying I have entered incorrect details

This Casino is trying to run rings around me delaying my withdrawal,

I have waited 54 hours and multiple emails asking me to wait it will be processed soon. To now telling me I have entered my bank address wrong and asking me to try again,

I have sent a screenshot of my bank address to verify it is correct.

Can this please be sorted out so I can receive my money and find a trustworthy casino to play on

Thanks

Resolved

$1,000

Withdrawal rejected and now says wrong currency type

Hi, I have deposited over $1000 to this site without a glitch, All in NZD currency as per my sign up procedure, I then won $2000 dollars and selected the withdrawal via bank transfer as I have done with other casino's. My account is verified.

It has now been rejected and will not allow me to deposit or withdrawal as it says You do not have available payment systems for this currency.

I have screen shots of the withdrawal before and after, I also have screen shots from the VIP manager saying my account is verified.

Even after I made multiple deposits and I could select multiple options to withdrawal but now they are gone.

This seems suspicious as it allowed me to sign up with NZD and deposit with NZD and there were options to withdrawal via card, bitcoin, skrill etc but now they have all gone.

Would really like to get this money.

Thanks

Resolved

$2,000