Complaint #9 Golden Crown Casino

Wait over 2 days to get back my money

By Mil2806

3 years ago

Message on forum

Hello

I write this complain because I find this not very professional from the casino.

I made the 8th March a deposit of 20€ with my Neteller account. But the 20€ were "on pending" in my casino account. After 24h I send them a mail to get back my 20€ into my neteller account. Meanwhile I wrote them 5 times and sent them a lot of screenshots that the amount was debited from my Neteller account (see screenshot). I received always the same answer: I have to wait , they will come back to me soon. I only want my money back (i speak here about only 20€) into my Neteller because meanwhile I closed my account in the casino I hope you can help me

Disputed Casino Golden Crown Casino

Reason Amount not credited

Amount €20

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mil2806

• Luxembourg • 5 reviews

3 years ago

Hi Askgamblers
This time you can close the complaint
It was resolved from golden crown
Thanks both for your help

Mil2806

• Luxembourg • 5 reviews

3 years ago

Hello
Thank you for your answer
You don't need to open my account again. Please transfer the money back to my neteller account. I wait now 9 days to get back 20€
Thanks
Best regards

Golden Crown Casino

• Representative

3 years ago

Dear AskGamblers and MIL2806,

We are still working on the issue with the player's account and deposit. On behalf of our casino, we apologize for such a long answer and will do everything possible to speed it up.

Providing a great customer experience is very important to us, and we are sorry that your experience did not meet that standard.

Thank you for your time and consideration.

Best Regards,
GoldenCrown Casino Team

Golden Crown Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $584

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

Golden Crown Casino Complaint Summary

Most user complaints about this operator fall under the Other category.

So far, 2 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 2 days, while the average duration across all operators is 8 days.

Golden Crown Casino Complaints

See all complaints for this casino

Golden Crown Casino Close Account After Deposit

Hello

I became aware of the casino through your site.

I registered today 1.05.20225 and deposited $100 via Cashlib. Seconds later, my account was deactivated. I contacted support, who told me my account had been deactivated due to gambling addiction.

I tried to explain that I had just registered and deposited $100, and then my account was deactivated.

Why didn't they do this immediately upon registration instead of after the deposit?

Support said they forwarded it, but I don't trust the casino anymore.

Casino support always sends the same excuse: I should send a deposit proof with the date, name, time, and full name. Even though I've mentioned several times that I deposited via Cashlib voucher, and the date, name, time, and full name aren't there. If you want, you can check it through my blocked account, but they're just looking for an excuse not to return my deposit. First, they let me register and deposit, and then my Account immediately blocked

For days the casino has been writing that my case has been forwarded to the responsible department. Today is May 7, 2025. However, the deposit was made on May 1, 2025.

Resolved

€200

Inquiry Regarding Missing Deposit

Hello,

I was depositing 350 euros and waiting for 20 days, but the deposit has not yet been processed and is not reflected in my account.

Despite having spoken to the VIP manager multiple times (at least 100 times), I have only been told to wait. This leads me to believe that you are not interested in processing my deposit and that this is a scam.

I expect a resolution to this issue immediately.

Resolved

€350

Saying I have entered incorrect details

This Casino is trying to run rings around me delaying my withdrawal,

I have waited 54 hours and multiple emails asking me to wait it will be processed soon. To now telling me I have entered my bank address wrong and asking me to try again,

I have sent a screenshot of my bank address to verify it is correct.

Can this please be sorted out so I can receive my money and find a trustworthy casino to play on

Thanks

Resolved

$1,000

Withdrawal rejected and now says wrong currency type

Hi, I have deposited over $1000 to this site without a glitch, All in NZD currency as per my sign up procedure, I then won $2000 dollars and selected the withdrawal via bank transfer as I have done with other casino's. My account is verified.

It has now been rejected and will not allow me to deposit or withdrawal as it says You do not have available payment systems for this currency.

I have screen shots of the withdrawal before and after, I also have screen shots from the VIP manager saying my account is verified.

Even after I made multiple deposits and I could select multiple options to withdrawal but now they are gone.

This seems suspicious as it allowed me to sign up with NZD and deposit with NZD and there were options to withdrawal via card, bitcoin, skrill etc but now they have all gone.

Would really like to get this money.

Thanks

Resolved

$2,000