I hit the bonus on Penguin Vacation on £1 spins, picked my free spins and multiplier (total of 23 spins with a 7x multiplier), began free spins, then the game crashed and returned me to lobby. Contacted support and Went through the usual cashe and cookies and different browsers and laptop tries, nothing worked. Every time I reload the game, I go through the same routine of picking my free spins (which is the same every time - 23 7x) and then it crashes again. Support told me they would escalate the issue to their technical team and reply to me via email. I’ve had no reply. I’m concerned that I will lose this bonus and any money I would have won as the game has now been removed from their system.
I’ve attached a few screenshots as proof. Thanks.