Complaint #21 Gangsta Casino

Withdrawal 400 EUR keeps on pending

By Mark H.

1 year ago

On the 15th of October 2024, I requested a withdrawal from Gangsta Casino.

I used Neteller for a deposit, but was not possible to use it for withdrawal for unknown reasons. So I was informed I had to use a bank transfer. In total, I wanted to withdraw 500€. According to their terms maximum pr. Withdrawal is 400€ and maximum is 500€ pr. Day.

So I made two withdrawal requests, the first was for 400€ and 2nd was for 100€

After completing KYC, then they completed one of the withdrawal requests, for some reason they completed the 2nd withdrawal request of 100€ and it came to my account the next day.

And then since that, nothing has happened. I have contacted them multiple times via email and some of the responses feel like an automatic AI response. Always the same we are sorry for the delay we work very hard to process your payment as quickly as possible.

Now the last few emails have been saying they have some temporary technical issue with their payment department that is causing the delay.

I am writing my complaint here in the hope that it could speed up the process, but also to warn others what could happen if they choose to play here.

Disputed Casino Gangsta Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

btgking

• Denmark • 1 reviews

1 year ago

On Friday 25th October a few hours after my complaint was published here on askgamblers then my withdrawal request changed from pending to authorized.
Then today 28th October around one hour after gangsta casino responded here on askgamblers, then my withdrawal request changed status to accepted.
And finally on 14:43 28th October the 400€ was in my bank account.

So to sum it up, not the best experience I have had with a casino a very bumpy ride.

I made deposit with Neteller, but was not able to make a withdrawal to it. I was informed only solution was to use bank transfer.
The kyc process was also not the best experience. On the website I followed the steps of sending picture of my passport to verify my identity and latest internet provider bill to verify my address.
Because I used Neteller for deposit i expected they would need verification for that also so I send screenshots showing the deposit and personal information from my Neteller account and also bank statement to verify my bank account. And even added a selfie with my passport to make sure they had all they needed.
Next day they asked me to send selfie with a piece of paper saying the days date and name of casino.
Seems like they do what they can to extend the period for the withdrawal.

Their terms says max 500€ withdrawal pr. Day. That seemed acceptable to me. But was not how it worked. They have a maximum of 400€ pr. Transaction and after they confirmed the first of 100€ nothing happens for 10 days, until my complaint was posted here.

But this can be closed because I can confirm I got all the money requested. Thanks for the help askgamblers

Gangsta Casino

• Representative

1 year ago

Dear BGTKing and Askgamblers administration
As we checked , money has been sent to customer wallet.

Withdrawals of BTGKing was accepted and sent to the player by our financial department:
2024-10-28 - 400 EUR
With respect , Gangsta casino!

AskGamblers

• Support Team

1 year ago

Dear Gangsta Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Gangsta Casino Complaint Stats

Resolved 23 / 23

Avg. Amount $3,555

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Gangsta Casino Complaints

See all complaints for this casino

Funds Not Transferred After BetBona Casino Closure

So I play on betbona and on gangsta casino both casino is owned by same operator and then one day I get email from betbona that they will sees to exist and they want me to register on their sister site gangsta casino. At that time I where allready register and fully verified on gangsta casino and waiting on withdraws from there

And in this email from betbona it dont say anything about that my funds will be stolen or anything it just offer me a bonus promotion.

Then I contact gangsta casino and they say all funds will be trasnferd to them I got that on email and I got it from the live chat in gangsta casino.

And now they are saying I missed to ask to get my funds sent to them in the email from betbona. OMG OMG OMG it dident say anything about that.

And before I got this email I have sent them email asking them to speed up my withdraws and send me everything in 1 withdraw because at that time I allready waited months and at their withdraw sending time it would have taken forever for them to send me my money.

Insted they take all my money.

Whay you have done is totaly illegal why would I let you take my money? And why did you not tranfer my money to gangsta casino?

Or even better why did you not send all my money and withdraws before you closed down site?

This is so cirminal what they are doing.

Their business is that they open a new casino and offer players big bonuses then close down site before they pay out their players casino wins and keep all saldo.

So keep youre word give me my money stop trying to hasle me.

72h left

€7,800

Withdrawal Amount of 75 Euros not paid pending for 12 days

Hello,

I would like to file a complaint against Gangsta Casino.

- Account Status: Fully verified, KYC completed
- 19.08.2025: Requested withdrawal of €75. Deposit was already wagered more than required.
- 30.08.2026: Status has been "In Progress" for 12 days with no updates.
- Last 4 days: Contacted Live Chat daily. Agents only say "please wait" and "we have asked finance to accelerate". No ETA, no real help.

It’s been 10 days and the payment has not moved at all. The lack of communication and constant delays makes me question if this casino operates professionally.

I have attached screenshots of:
1. My withdrawal request showing "Pending" since 19.08
2. My verified account status

I am asking AskGamblers/CasinoGuru to help me get my €75 withdrawal processed ASAP and to get a proper explanation for this delay.

Thank you.

71h left

€75

More then 1 month wait on my withdrawal

I have waited more than 1 month for my withdrawal.

I'm fully verified like last year or sometime LOOONG LOOONG ago

The first time I tried to withdraw the last 400€, nothing happened. The withdrawal got cancelled. Now, when trying again, they have passed their own timeframe again and again

Also i must inform that Betbona Casino, Gangsta Caisno's sister casino have taken all of my money and closed down the site,

And Gangsta Casino said all funds would be transferred to their site but the funds are not transferred and i have not received any email.

They are so uncooperative; chat can't or won't help me

Resolved

€400

I have 706€ stuck in gangsta casino

Hello AskGamblers. I have 706€ stuck in gangsta casino. I have waited for over a month for my withdraws. 21.7 and 23.7 i received an email saying they are doing an update and will cancel my withdrawals, but the withdraws have already been scheduled and i should just make new withtdrawals. I originally made the withdraws over a month ago and they still have not been paid out, still pending after remaking them after the update. Live chat gives no assistance and i feel like I am being scammed.

i have been fully verified as they have also stated in their emails when they asked me to make new withdrawals. I hope you can give me some assistance askgamblers!

Resolved

€706

Withdrawal still pending after several business days

Hello,
I am submitting this complaint because my withdrawal has been pending for several business days.
My account is fully verified, and the casino support confirmed that there are no issues with my account. They also told me that they would contact me if they needed any additional documents, but I have not received any email.
I have contacted both Live Support and the KYC department several times. Live Support keeps telling me to wait, but they cannot provide any estimated processing time. The KYC department has not replied to any of my emails.
I am simply asking for my withdrawal to be processed or for the casino to explain the reason for the delay.
Thank you for your assistance.

Resolved

€200

Withdrawal delayed 10 business days 250 EUR

Hello!

I have requested a withdrawal on the 5th July. It's now the 17th, and I still have not received my money.

I've been writing to the live support, but they just say they will contact the financial team, and nothing really happens.

Just have to wait and wait, and I've been contacting them since the 6th business day, but I still hear they will contact the team to process it faster, but nothing is going faster.

I don't know if they just forget about it or what. I don't think it's normal to wait so long from a pretty decent casino that just ruins the reputation

Resolved

€250

Withdrawal pending for over 10 days

Like many others who have submitted complaints, my withdrawal has been pending for a ridiculous amount of time.

10 days so far.

I have contacted chat; they tell you to email KYC. I email KYC; they send a copy-and-paste response, 'we will contact the team, etc. ' Nothing happens in terms of follow-up.

I assume cash flow.

I imagine this site is the only way to get any form of resolution.

Resolved

€300

Delayed withdrawals from 14 May total 1200eur

I have submitted 3 withdrawal requests from this casino; 400eur each to my visa fron 14th of May and 21st of May and still havent received them. Their response is that this is due to high volume of workload but this is too much.
Verification is fully done, already received other withdrawals from this site, but the 3 requests are still pending.
They just confirm they will do it but never actually send the funds.

Resolved

€1,200

Withdrawals pending 15 days 800 Euro

I am contacting you to request your assistance regarding an issue I am experiencing with Gangsta Casino.

I created my account at the beginning of April, and my verification process was completed on April 20th. However, I experienced significant difficulty during the verification process, as I was asked to provide more documents than initially requested, which caused considerable inconvenience.

On April 13th, I submitted three withdrawal requests on the same day: €198, €400, and €400. On April 21st, I received only the €198 withdrawal.

It has now been over 15 days, and the remaining two withdrawals (€400 each) are still pending. I find this delay unreasonable and unacceptable.

I have made numerous attempts to contact the casino via both their support email and their KYC department email, but I did not receive any response until today, when I was sent a generic automated message stating that my request has been forwarded to the financial department regarding the withdrawals delay.

Additionally, I have contacted their live chat support multiple times. As shown in the attached evidence, I have now been blocked from accessing the live chat, as the chat option is no longer available to me.

I kindly request your assistance in resolving this matter and helping me receive my pending withdrawals.

Thank you in advance for your support, and I look forward to your response.

Resolved

€800