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Gangsta Casino - No withdrawal 20000 euro

RESOLVED

Complaint Info

Disputed casino

Gangsta Casino

Amount

€ 3000

7 months ago

No payments for two weeks, applications are cancelled, the reason is unknown, support always writes different reasons.
Manually withdrew $400 once, although the application was in €.
Yesterday they wrote that they completely fixed the payment method, it turned out to be a scam. Every day I try to find out when the payment will come, they always say tomorrow and nothing comes the next day, the withdrawal limits are very small, with this speed I will receive the payment in at least 6 months.
I hope for your help.
Thank you

7 months ago

Yesterday there was supposed to be a withdrawal of funds, nothing came. This is the second time I have been deceived. Payment deadlines are not respected, in 3 weeks I received only 400€ on mifinity and 400$ usdt

7 months ago

Dear Minnetdinov , im sorry to hear that u has such experience in our casino
But please provide us your username or email in order to see all the information and find the solution of your situation
With respect , Gangsta casino!

AskGamblers
7 months ago

Dear Gangsta Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

7 months ago

Dear minnetdinov and askgamblers administration , we are already looking to solve the problem with client that he couldnt receive he's withdrawals in time

We had some technical issues with withdrawals and trying to solve it as soon as possible in order to start withdraw money to our dear client

We apologize for a long delay for withdrawals and answer!

As soon as money will be sent - you will receive response here

With respect , Gangsta casino

7 months ago

Dear minnetdinov and askgablers administration

We are sorry that this situation with the withdrawals of this client has arisen due to technical reasons

At the moment, the error has been resolved and the withdrawals will occur according to the schedule that has already been sent to the player by email

I would also like to note that one payment has already been sent to the player, immediately after the error was fixed

Withdrawal of minnetdinov of 400 eur was accepted and sent to the player 2024-10-30

14:03:18

With respect , Gangsta casino

7 months ago

I’m not satisfied with the casino’s payout schedule; 2 applications per week do not comply with the terms of use.

The rules say 500€ daily and 10,000€ per month.

Please help me with this problem. I don't want to wait 3 months for payments, that's crazy.

7 months ago

Dear askgamblers administration

We will withdraw minnetdinov money to his account according to his monthly limits in our casino

With respect, Gangsta casino!

7 months ago

Will payments be according to the rules on the site or what you sent me? 

I don’t like 2 requests a week, change the rules on the site or pay the usual 500€ per day.


7 months ago

 The casino once again rejected the payment without explaining the reason, and also did not notify me about it. This is a strict violation of their own payment rules; they violate all deadlines for processing applications.


AskGamblers
7 months ago

Dear Gangsta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
6 months ago

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

6 months ago

Dear Minnetdinov and AskGamblers administration, we apologize for the long response to this case, from now on we will always respond on time
To minnetdinov was sent letters and a withdrawal schedule to his email, which corresponds to his monthly limits in our casino
At the moment, the player has two withdrawals left, which will be confirmed and sent to the player as soon as possible
The rest of the funds that the player had, unfortunately, were lost and are not on the balance
Thank you for your understanding and have a nice day
Sincerely, Gangsta Casino

AskGamblers
6 months ago

Dear all,

Following an email confirmation from the complaint's submitter, that 3000 EUR was paid and the rest played off, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.