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Gala Spins Casino - Not happy with the way they are investigating a reported slot glitch

UNRESOLVED
Complaint Info
Disputed casino Gala Spins Casino
Reason Software glitch
Nikkifrog United Kingdom Message
Posted on August 16, 2018

On 7th July I was Playing ballooonies slot. It seemed to hit the bonus the page refreshed said I have an unfinished game the free spins button was there but only 2bonus icons pressed it said error contact support refreshed the page same thing. Contacted support told it would sorted soon but can take 28 days. Contacted a couple of more times in following weeks then nearly a month and half later contacted them again quite annoyed now.supervisor called mark who just wanted me off chat Was told 28 days is a guideline not a policy it will be looked at by their technical team at some point or I can take a £20 good will gesture with a x2 wagering requirement. Not happy with customer support or the time it has taken to resolve this issue.

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