You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Gala Spins Casino - Followed email invite offer but never received bonus, no one replies to my emails

UNRESOLVED
earisu United Kingdom
posted on May 7, 2018.

I was emailed an offer on May 2nd, deposit and spend £10 that day and receive an instant £5 bonus to be wagered 20 times. I have done this offer in the past (with issues of the bonus never turning to cash once wagered) and never had a problem with the bonus being credited. This time however nothing was credited, and I even did an extra spin to be sure then checked my account history. I emailed them and no one has bothered to get back to me. Tried other avenues and was ignored. The email was invite only, so I'm frustrated they've sent me this email and refuse to honour it. They've even sent me the same email again today!

I wish for the £5 bonus I am owed to be credited. If not then I want the £1 I lost wagering the £10 refunded as I never would have done the offer if they are happy to ignore and not resolve the issue.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.