Ag Awards

Anna Casino - FS win removed unfairly after withdrawal

Complaint Info
Disputed casino Anna Casino
Reason Bonus abuse
Amount kr 3000
Posted on April 30, 2016

I received 30 FS on Jimi Hendrix slot and did meet the requirements for a withdrawal.
After the withdrawal they rolled back the money to my casino account several times then they completely removed the win stating that I should not have received those spins.
Received an email stating I have been abusing the FS bonus. I'll attach a print screen of the withdrawal and the email they sent me..
they dont answer on the chat and not my last mail when I asked why I got the spins credited.
I have read on a gambling forum that same thing have happened to several ppl.
Hope this information was enough

I am sorry that the attached files is in Swedish but hopefully you can translate them if not I can do so.

Just noticed that the §12 that they reffering to is completly different on the swedish and english
§12 on the swedish terms are §13 on the english

if you need further information dont hessitate to contact me

Best Regards

Posted on May 4, 2016

Dear @88jonna,

Please let us know if there's some update on your issue.

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