Account frozen after winning 19000 SEK, verification goes for weeks now

I made a deposit 7.5.2018. I won 1240 euros. sent documents 8.5.2018. I received no reply. turned to chat 10.5 said that the account is not verified. because there are not enough documents. sent they the same documents 10.5. now they do not answer anything. they say in the chat. that they are not going to turn out in the near future because they have some problems. but they accept a new deposits. I dont know whe will pay me, in their TaC said that withdrawal up to 48h. I am waiting for my moneey more than 150h

Hi AskGamblers (and hopefully WildSlots), I made an account on WildSlots 18th october, deposited 1000 SEK and played slots with a 100% bonus (total start 2000 SEK). After a few days (23rd october) I had wagered the bonus req and were able to take out my winnings of 11966 SEK. *** 25th october I get this wierd mail (...?): https://www.askgamblers.com/uploads/complaint-proof/wierd-mail-card-5a0d95ac7528f7999c8b45e4.png Something like (If I understand it correctly?) they think It´s not me who made the deposit and they want my signature togheter with the "real owner" of the card. (I didn´t even deposit with card so what are they talking about was I thinking)... I answered the day after: I do not understand what you mean by this? I've deposited the money from my own account (of course), via Trustly. You speak like there would be a third party if I understand this right? Card-owner or what you call it and player is the same - ME. Develop this please! *** After this I don´t get any more answers or mails, until 28th october: "We have a very popular insurance bonus that I can add to your current withdrawal!" https://www.askgamblers.com/uploads/complaint-proof/first-mail-bonus-keep-playing-5a0d987e7528f7b5e88b457a.png I don,t answer this mail so it takes 3 more days and then I get a NEW one, same as first?! (When I log in to my account I can see the money is still there, so they have sent back my withdrawal request without even telling me this...). I answer them: "I want to keep my withdrawal thanks, and have sent a new withdrawal request. Fix it" *** Then I get this e-mail AGAIN?! And I don´t know what they are talking about?! "My is the owner of ending <4 last digits> and I allow [First Name] [Surname] to use this account on Wildslots.com for deposits and withdrawals." STILL, I AM THE ONE WHO ARE PLAYING AT MY ACCOUNT (OFCOURSE), why are you sending this???? https://www.askgamblers.com/uploads/complaint-proof/wierd-email-again-5a0d9aa77528f7ad9c8b45d6.png *** After this I get this "win-win promotion" e-mail 4th, 7th and 14th of november, and I have already told them I DONT WANT IT! So why spam me instead of withdrawing my money..? https://www.askgamblers.com/uploads/complaint-proof/they-dont-stop-winwin-mails-5a0d9bf97528f7dad48b4656.png **** Finally, the day after the last "win-win" spam e-mails, 16th of october. I get this: https://www.askgamblers.com/uploads/complaint-proof/wtf-4-5a0d9cb77528f728bd8b467a.png E-mail in english: "Dear Sir / Madam Baran We will contact you regarding your current withdrawal at your Wildslot account We would like to inform you that your current withdrawal has been denied. We reserve the right to offer bonuses and / or other promotions and / or special offers and these offers will comply with your own terms. We reserve the right to withdraw these special offers and bonuses at any time. If the company considers that a user of the Company's Services abuses or attempts to abuse a bonus offer or other promotion, or may benefit from this abuse or be misled with the company's gaming policy, the company may, with full authority, deny or remove these bonuses and offers from a player. The company may also terminate all agreements with this user, either temporarily or permanently, and turn off this player's access to the Company's Services and / or block this Player's Game Account. The company reserves the right to deny any pending withdrawal under these terms. Please note that your original deposit is available in your account You can contact us directly at [email protected] if you have any questions about this Sincerely: payout team" Taking ALL MY WINNINGS except my deposit, for no reason..? Please tell me what I did wrong, or what you want me to do to get my winnings! Regards Ali

I registered on Wildslots casino 11/29/2016. After making my first deposit and playing the slot called "Break Da Bank Again" I won a big jackpot. My balance was at 3400 when suddenly I got logged out of my account, and was unable to log back in. I checked my emails and saw that the casino had asked me for documentation before they could reopen my account. I sent them what they asked for and they replied the next day that they needed me to go to a notary to get my documents signed by them. I was uncomfortable doing this and the Christmas holidays came along so I did not do it right away. After the holidays had passed I finally brought myself to make an appointment to the notary office and get them signed. Once I had them I sent them to the casino who told me my account had been verified. I then logged into the account to find that my balance was only of 200 and not 3400. When I asked the casino where my money was they said the 200 was in my account. I'm not sure why they removed the rest of my money and did not know there were websites like this where I can post complaints on casinos. Are you please able to make them bring my balance to what it was (3400) and not what they adjusted it when I logged back in (200). Thank you

June 6th: I made a deposit of 30 euros using Euteller, but the money never showed up in my player account. I checked the FAQ (since I couldn't find any online chat open at the time) and it said if I had used Bank Transfer (in their case Bank Transfer meant Euteller) it could be up to few days until the money would show up. So I decided to wait. Around June 8th: On 7th day I couldn't access to my player account due the casino changing its platform. On this day I contacted the casino live chat and they asked me to send the screenshot from my bank with the deposit I had made. I did this via the document uploads as requested and the support said they would be in contact with me via mail. June 10th: The casino contacted me via email and asked again for the screenshot, so I sent the same picture I had already uploaded to the system. June 13th, today: Still haven't heard anything new from the casino and it's now been a full week since I tried to transfer money to the casino, and I'm getting slightly frustrated. At least it would be nice to get my money back - I have zero interest in playing with WildSlots Casino as it's the first casino I've encountered with this kind of problems.

Hello, on Jun-08 I received an email from WildSlots that there were 10 free spins on Wild Wild West slot waiting for me in my Account. I redeemed them and won $6.95 (Screenshot 1). The wagering requirements were 50 x - $347.50 and I successfully completed them. My ending balance was: - Real balance: $300.85. - Bonus balance: $0 In order to withdraw winnings, I had to make at least one deposit, which I did - I deposited $10 via Neteller; after which my balance was $310.85. But, when I tried to withdraw $100 (which is the maximum amount that could be withdrawn, considering it came from free spins), I received this message: "Unfortunately you have not yet met your wagering requirements. You currently have 7.521,25$ left to wager." I immediately contacted the Support via live chat and asked for explanation, since I completed wagering requirements and my account shows this (Screenshot 2): Real Balance: 310,85$ Bonus Balance: 0,00$ Remaining Wagering Requirments: 7.521,25$ Chat Agent Katie kept repeating that "The wagering from the winnings of the spins begins when you make a deposit Kristijan", which is simply not true and does not exist in their T&C. She also kept pasting these sections of the T&C: "All free games credited to a player's account must be used within 1 day from when the offer was granted. Unused free spins will be removed from the account thereafter. Free games are considered as a bonus and must be wagered before any winnings can be cashed out. The free games bonus is calculated as the total value of the winnings received through the use of the free spins. The total value of such credit shall be subject to the wagering requirements set out below. Any and all free games bonus(es) shall be subject to the standard bonus policy detailed hereby. Players, who initiate a deposit in order to receive free spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the free spins earned from the deposit or if used, any winnings earned from the free spins. Only for brands that have welcome offer upon deposit." "Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed $100. Any winnings which shall be made with the free bonus or free spins which exceeds the $100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of $100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy. Katie: Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made. " And yet nowhere does it say that the wagering from the winnings of the spins begins when you make a deposit. And yet, my bonus balance is $0 (ZERO). She also kept claiming that wag. requirements cannot be completed before a deposit - which is false again, as my required wagering amount ($347.50) decreased as I was playing slots; eventually it dropped to zero. This is the whole chat transcript: Chat Transcript info: Please wait for an agent to respond, in order to start the chat. info: You are now chatting with 'Katie' Katie: Hi there and welcome. My name is Katie, how are you today? Kristijan: Hello, Katie. I'm fine thanks. How about you? I received 10 free spins in Wild Wild West, wagered the winnings and could not withdraw until I deposit. I just deposited $10, but now it says my wag. reqs. are $7521. Could you please check and correct the issue? Kristijan: My username is enzovz. Kristijan: My account says this: Kristijan: Kristijan < surname removed > Real Balance: 310,85$ Bonus Balance: 0,00$ Remaining Wagering Requirments: 7.521,25$ Katie: Thank you Kristijan, checking now for you :) Kristijan: Thanks :) Katie: From the free spins winnings you have to wager them x50 Kristijan :) Kristijan: I did. :) Kristijan: My bonus was $6.95. Kristijan: And I successfully wagered it more than 50x :) Katie: The wagering from the winnings of the spins begins when you make a deposit Kristijan Katie: Which is why the wagering requirement is now the amount you stated previously :) Kristijan: oh... :O Could you please point me to where it says that in T&C? :) Kristijan: All I see is this: Kristijan: All free games credited to a player's account must be used within 1 day from when the offer was granted. Unused free spins will be removed from the account thereafter. Free games are considered as a bonus and must be wagered before any winnings can be cashed out. The free games bonus is calculated as the total value of the winnings received through the use of the free spins. The total value of such credit shall be subject to the wagering requirements set out below. Any and all free games bonus(es) shall be subject to the standard bonus policy detailed hereby. Players, who initiate a deposit in order to receive free spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the free spins earned from the deposit or if used, any winnings earned from the free spins. Only for brands that have welcome offer upon deposit. Kristijan: Also, my bonus balance is $0. :O Katie: Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed $100. Any winnings which shall be made with the free bonus or free spins which exceeds the $100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of $100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy. Katie: Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made. Katie: Please visit this on our website via https://www.wildslots.com/info/bonus-policy/ :) Kristijan: I did. :) Kristijan: Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made. Kristijan: My winnings received through the use of free spins were $6.95. Kristijan: And I successfully wagered them. Katie: Wagering doesnt beging until you make the first deposit Katie: At the time you made this deposit your balance 300 Katie: your balance was 300* Kristijan: Where does it say that? When I had $6.95 bonus in my bonus Balance, wag. req. amount was decreasing while I was playing slots, so wagering did begin immediately. Kristijan: My real balance is $310,85 now, my bonus balance is $0. Katie: All of Wildslots's bonuses and winnings may only be cashed out after you have made at least one approved deposit and you have wagered at least 50 times (unless stated otherwise) of each bonus received – for example you must wager $500 before cashing out if you have received a bonus of $10 Katie: First you make a deposit Katie: and then you start the wagering Kristijan: I received a $6.95 bonus and wagered it. I only deposited because I wasn't allowed to withdraw prior to a deposit. $300 (which I won using free spins winnings) were already in my real balance before I deposited. Kristijan: Could you please connect me to your Supervisor? Katie: You can't wager until you have deposited Kristijan Kristijan: Obviously I can, cause the req.wag.amount of $347.50 for my $6.95 bonus was decreasing while I was playing slots. Ultimately, it dropped to zero, when I wagered it more than 50 times. Katie: This is due to the fact that the winnings from free spins, can only be established after you make the first deposit Kristijan: No such thing is mentioned in the T&C. Could you please connect me to your Supervisor? Katie: Kristijan, the wagering begins when you make your first deposit, and when you have wagered x50 Kristijan: Could you please connect me to your Supervisor / Manager? Katie: My Manager will tell you the same as these are the terms and condictions you have agreed to. Kristijan: I would still like you to connect me with him. Katie: Unfortunately my manager is not available right now. Kristijan: Ok, that's it. I'm submitting a complaint on AskGamblers and see what they have to say regarding this issue. Katie: And what are the ground of this complaint Kristijan? Kristijan: You'll have to chance to read it. Kristijan: the chance*, sorry. Katie: Im very sorry, you have agreed to the terms and conditions Kristijan Kristijan: Yes, I did and did nothing against them. This won't end here, I can tell you that much, I'll even contact Malta Gaming authority if needed; already took all the screenshots I needed. Kristijan: Have a great weekend. I would really like your help Askgamblers with this issue. Thank you in advance.

Hello I can not wait longer , i feel i have to post a complain on ask gamblers hoping you can help me. I heard about Wild Slots from a friend which recomend me this casino, i like to try new casinos , So gladly i open an account and mademy first deposit and used their first bonus. After i lost , i discovered they have second bonus which i claimed and made my second deposit. I manage to have a decent win and was looking to start wager the bonus . This is when my problems with the casino began. Suddenly i got logged out and was not able to log in again, My account was blocked. After my second mail, i get an answer which chocked me. I was asked to send notarized documents of my id and my bank account also my id with my face and bill. I sent all this documents to their adress in Romania and also to their mail adress. I sent all the letters and email 2016-12-19. I have sent Serveal Emails to Wildslots, i have not receved any answer what so ever, Their livesupport is never online, i dont even know if it exists, I have no answers, i dont understand the situation here and i dont understand how a casino can treat their customers so bad. I never had any problems before with any other casino and i am used to get good service from other casinos i have played. I ask myself how a casino with this aproach can even function. I am treated like a criminal and get no answers. I have fullfilled everything they asked me for , went to a lawer paid money and took my time, i have notarized all the documents and sent them. Ask Gamblers can you please help me to comunicate with the casino and solve this matter. Srefano Dear Customer, Your account has triggered a security alert in our system and was frozen by our payments provider. As security (for both us and our customers) is a high priority of ours, we require you to verify your account by sending us certain required documents. Your account will be frozen during the time of this verification. Please send us the following information in an email: 1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front). 2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days. 3. A close up photo where you hold your ID/passport next to your face. 4. Furthermore, we also require you to send us notarized copies of certain documents to our platform and payments provider's physical address: Please mail a notarized copy of your ID/Passport and a notarized copy of a bank statement (your name, your address, account number and the date needs to be present, no older than 60 days) to: Everymatrix, Nouveau Center, 4th Floor, Lipscani 102 Street, Sector 3, 030039 Bucharest, Romania We will need full contact details of the notary used so that we can confirm the authenticity of the documents we have received. This means you will have to bring your bank statement and ID/Passport to the notary to have them notarized the authenticity of the documents and also verified that you are indeed the person stated in the documents. Account security and fraud prevention is highly important to us and we hope you appreciate our efforts to keep our site and customers secure. Failure to comply with the above requests will result in the deposit being returned to its origin and the account permanently closed. We thank you for your cooperation in this matter. Kind regards, Martin Wildslots Security

Hi I joined Wildslots a couple of days ago and after a small deposit of £20 had some big wins and wanted to withdraw £1900. I did not accept a bonus so there is no issue there. I immediately sent them my verification details which they told me would take 24 to 76 hours to process. That was on Friday afternoon. Saturday morning I found the account was blocked and no-one will reply to my emails ( I sent about 20!) I managed to get onto Livechat without logging in but they were of no use whatsoever as they just kept saying they could not see the reason for the block and I would have to email. Last night I finally received an email saying the £1900 had been put back into my gaming account with no other explanation but the account is still blocked! Again, they will not answer my emails. Can you help me?

After reviewing askgamblers website I found a new casino wild slots casino under everymatrix ltd group.So,I signed up 6 days ago there and deposited 160 Rand and claimed the welcome bonus by live chat for play.I love Netent slots,so most of my bets were on Netent slots but I played also some other MG slots.Several hours I was enjoying to play there and I had noticed that my wagering requirements had been fulfilled.At that moment my balance was 2100+ Rand,so I decided to withdraw my winning.I had requested cashin request 2100 Rand.But after 20/30 minutes later I found an email from them that my cashin request of 2100 Rand had been canceled and reversed back into my gaming account.Immediately I tried to login but unknown reason I found that they had blocked my account.I felt very strange and went to live chat but no one is available there,so I had sent an email them at [email protected] to know why they canceled my cashin request and why they blocked my account!Later on I got a reply from them said that my withdraw request has been canceled and they are investigating further.I played before with casinoluck,guts,nextcasino,noxwin casino and several others but never experienced the situation ever before with them.I had sent several emails to know when they will finish their investigation but unfortunately they didn't reply from then!It has been 6 days now without their response.Even support members are rude and they said they have no information about my case!What is this?If I loose into casino then I couldn't get return my deposit and if I win into casino they canceled my cashin request and blocked my account?I have attached some evidences what they did with me for unknown reason.So,I need your help to get back my cashin request if you can will be highly appreciated.Many many thanks.

Dear AskGamblers, I have joined with WildSlots Casino on 7th November and claimed their welcome bonus 150% upon my deposit. I played several slots then managed to wager 40X.At that time my balance was around 2000 Zar but I continued playing because I love to play slots. While playing my balances were decreasing,I stopped playing when my balances down to 1500 Zar and I made withdraw request 1500 Zar successfully.On 8th November I got an email from them stated that my withdraw had been processed but my neteller account rejected to receive and they found my neteller account was closed which is not really true. I contacted with Neteller about my account then they informed me that my account is disabled for maintenance and my account will be enable within next 48 hours. So,on 11th November I logged into my Neteller account and found everything fine. After that I tried to login to my WildSlots Casino account but found my account is blocked. Immediately,I contacted with support via email then support team member Tobias replied me: Hi Domeking, Try to make a request now. Best regards, Tobias WildSlots Support 2016-11-11 12:49 GMT+01:00 So,I again tried to login but found still blocked! Then, I went to live chat to know why my account blocked where "Tobias" asked me to request new withdraw? But Live support team member "Peter" asked me to wait until their investigations done.I asked him how long it will take to finish their investigations then he said he knows noting and left before I said good bye. Even he gave me sounds that my account may perm blocked!! I asked him why,he said he has no answer about my question. What type of support is that where they can make sounds my account may remain perm blocked but they don't know the answer of why? However, I have attached all relevant evidences which clearly proofs that they are now run around for my little amount withdraw 1500 Zar only. I am looking forward to resolve our issue. Thank you very much.