Complaint #5 Freespino Casino

Withdrawal not even confirmed but casino announced its closure

By Parenjok

2 years ago

Hello dear AskGamblers, dear Freespino. I am forced to use this portal as there is no any echo from the Freespino.com which has announced its closure right after 25.01.2024. On the 01.01.2024 I've deposited 60 EUR opting for a bonus. Bonus wagering requirements were completed and I have successfully passed verification process (screen attached).

I've contacted online support and they instructed me to withdraw my 600 EUR (according to T&C max outcome from the used bonus is x10 deposit amount). I've initiated two withdrawals, first was 30 EUR which was successful (however quite long), and after it was succeeded I've requested the rest 570 EUR using the same method.

Now I see that the casino announced its closure and informed that the support mail is available for any questions as they are performing last operations. It is already 5 working days since I've requested my witdhrawal (48 hours obviously passed) and nothing happens. I am quite sure that the Freespino.com (Versus Odds B.V. ) could not payout me my winnings and one day when I will type freespino.com it will result to error 404 or smth similar.

Could I please initiate a diplomatic intervention of AskGamblers authorities in order to resolve this delayed payout from Versus Odds B.V.)? Please see attached screens. Thank You in advance for any help, thank you Freespino.com for paying attention to this issue.

Disputed Casino Freespino Casino

Reason Delayed payment

Amount €570

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Parenjok,

Please keep in mind that posting irrelevant content is forbidden. Therefore your last post has been removed.

Thanks for understanding.

Inactive user

2 years ago

Dear AskGamblers, please hold this compilant as much as possible because the withdrawal is highly expected and will be dedicated for charity.

AskGamblers

• Support Team

2 years ago

Dear Freespino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user

2 years ago

Look what they did - just cancelled my payout request without any mail/notification (see screens). There are no objective reasons to cancel it as KYC is done and previous 30 EUR was paid out successfully using exactly the same method. However, when there is a bigger sum, as in my case 570 EUR, they just don't want to pay it, despite their own insisting (in online help chat) advices to withdraw whole sum. Look the screens I've attached. In the last screen you'll see I requested the withdrawal again! Now for sure I have to wait the required delay in order they process it - and they will cancel again, or just close the casino as farewell was already announced. Clearly understood they will not pay me money as it looks like simple fraud. After that case my eyes are fully open now I can easily stop gambling. Other readers please take deeply my current experience and I take your own correct decisions. Dear AskGamblers are You still able to help and resolve this? Will appreciate if it is still possible and the powers does not ends at this point.

Freespino Casino Complaint Stats

Resolved 1 / 5

Avg. Amount $1,677

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Freespino Casino Complaints

See all complaints for this casino

Pending withdrawals and no communication

I have the same issue as others have written here, and have not heard anything from Freespino regarding my withdrawals.

Won $5000, verified my account then went to withdraw my max of $1000 per transaction on 07/01.

Received an email stating they were closing down on 09/01 but that everything would still be working for 14 days.

I have sent multiple daily emails to support and messages through the website, but there is no live chat.

Have not heard anything back, anything you could do to help would be appreciated.

Thanks

Unresolved

$5,000

I am still waiting for the last 2000 Euro

I registered with Freespino. Two weeks and won a total of 3300 euros there. My account is completely verified. Withdrawals should only take 48 hours. Last Wednesday, 500 euros were paid out. On Monday then another 800.

My question, why not all the money is paid out, remains unanswered after several inquiries. In the T&C they pay 5000 a week.

Yesterday I received an email that the casino is clashing. They Close their Doors. However, I still have 2000 euros open for payment. My question about when the money will be paid out also remains unanswered. There is also no longer a live chat.

Please help me to get my remaining 2000 Euro.

Resolved

€2,000

Waiting for my money to withdraw

Greetings to the community.
Registered for a long time in this casino, as well as in other casinos Versus Odds B.V. I encountered a problem with withdrawing funds. They have not processed the withdrawal request for 5 days now. The account is fully verified. Previously there was a withdrawal, based on experience I made another deposit, since earlier the withdrawal of funds was processed relatively quickly. It turns out that this is how they lure the player by processing the first request quickly so that the player returns, and then ignore it and not fulfill their conditions. Based on the rules and conditions of these casinos, withdrawal requests are processed within 48 hours. They broke their own rules. If possible, plz help me. I ask the community to be careful with freespino casino and not to play for large sums there, as this sometimes happens to them. Thank you. I am ready to provide all screenshots.

Unresolved

$202

2 unprocessed Withdrawals

Request withdrawls on the 17th of December at 9:25 one for 350 and one for 150.

It is now almost December 26th, still hasn't even been processed.

Have attached photos of the dates and times and amounts. They already cancelled one withdrawal of 150.00 because of a lost connection as you can see in the photos, so had to re withdraw on the 20th.

8 days to process a withdrawal is unheard of. I have tried numerous times to contact them but just saying the financial team is on it. Clearly they are not on it.

Unresolved

$500