Frank Casino - Holding my funds for a weird reason

I have a verified account with frank casino and I have been able to make a previous withdrawal successfully. I have a 4k balance at the moment but the casino is refusing to pay. they are claiming that my bank has cancelled the transfer due to "card limit". my safety limit is 15k monthly and I am nowhere close to that. additionally, I called my bank to double check and they assured me that there are no limits on incoming transfers on my card. I have been playing online casinos for 15 years now and have had multiple issues with different casinos but this is my first time hearing this especially if the account was verified.
I really need your help on this one.

Thanking you in advance for your usual support.
Ali

Dear LOUSH420

I agree, you had several unsuccessful attempts to withdraw funds.
However, this is due to the fact that the processing center may not proceed the transactions in large amounts. That might depend on cardholder bank as well. You can withdraw money by creating withdrawal orders with a slightly smaller amount.

I also see that you have successfully withdrawn all funds. By the way, please accept my congratulations on winning. :)

For your future wins, I recommend splitting the application into several transactions to avoid such inconvenience.

Regards, Frank Casino Team

Dear @loush420,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

thank you Frank casino for your swift reply. I can confirm that the withdrawal has been approved on multiple cashouts of 500's. this complaint would have been avoided if the chat team did their job properly.

sorry for the trouble and thanks Askgamblers for the usual support.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.