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They saying I have used other person's ID


Hi,

I have been playing on fortunejack casino since 2019. I deposited and withdraw in past.

Now today I requested withdrawal of 0.014 BTC. There support team first sent me warning saying I am using duplicate account, where I did not.

Then they asked for ID verification and I was successfully verified by them. Then they have sent me this attached email. When there system verified my account with live ID Card and face.

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that FortuneJack Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
I am really very much confused with this . I never use more than one account as I told very clearly . I never breached any t&c of fortunejack with the multi accounting . They cant show that any multi account was used by my device twice or thrice . I have been playing with them since 2019 . Why would i use multi account when o am aware about this . Askgamblers should take this matter deeply and ask the fortunejack that what I did with the multi account (although I never had one) . It looks like all complaint against them are Same . Are they doing this right way? Or are they doing this as they like to. Please @askgambler help me according to their current reply and past reply they sent to me via email
User name
Before discussing the details that the user mentioned within this complaint. We would love to state that the OP violated 2.5 TC (To read, please see the attached image) which restricts a person from registering or/ and operating multiple accounts. We're attaching the image that showcases that there are two accounts on the same device. Note to say the fact that the usernames do have the same naming pattern.



As for the complaint inquiry:
Our security department requested the standard KYC (Know Your Customer) request as per 8.3 (To read, please see the attached image).

The user was aware of all the instructions on how to complete the verification procedure. To do so, revmob111 needed to upload a selfie and the ID (Identity document). Onto the first attempt, the system automatically identified that the person's image on the ID was different from the selfie. As soon as the OP realized that the platform denied the entry, revmob111 tried to upload the corresponding ID to the selfie for the chance to complete the verification procedure. However, our Fraud and Prevention department checked all the entries accordingly (For the first try, OP used a male ID but onto the last one, the female which is the one shown in the selfie) and terminated the account as per 8.9 (To read, please see the attached image), which clearly explains that if the user does not comply with the respective KYC and/or CDD requirements, we have the legal right to terminate the account and confiscate all the funds allocated through the illegal activities.

The decision is final and will not be changed as we can clearly see the illegal action taken against the company. Most importantly, we're dealing with criminal activity, not just the standard TC violation, and we as a company cannot and will not allow it to be happening across our digital entities.
User name
Hello, dear REVMOB111and AskGambler's Team,


We're in the process of allocating the related proofs to the case and should be able to post the announcement anytime soon.


Community Team Lead | ampera

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725