I made my first withdrawal of 19 DASH with fortunejack and it went through. I kept playing and the next day I made another withdrawal (all the remaining amount which was 13.5 DASH) and did not receive it for a while. I tried logging in to my account and got an error message saying my account is suspended. I contacted live chat and they told me that I have violated terms and conditions. I asked them to explain me what I have violated and that was their response:
FortuneJack strictly enforces its policy of not allowing multiple accounts, and your account has been found to be associated with at least one additional account, which could be considered illegitimate use of our website.
In direct accordance with our Terms & Conditions, winnings obtained by a player found to have multiple accounts are considered illegitimately obtained and will not be credited to the player's account and/or voided. This applies to any additional Games or Services that you participate in with funds obtained from illegitimate website use.
Failure to meet the requirements of FortuneJack's security policies can result in any or all of the following security procedures:
- Withhold all active transactions until further notice.
- Withhold all existing financial resources at user's disposal.
Permanently discard all associated accounts.
I told that it is my only account I have with fortunejack and there has to be a mistake, however, the only answers I received after this were : I am very sorry we can not re activate your account.
It seems that the chat does not care what I say, they just kept answering same thing.
I don't know why they suspended my account cause I am 100% sure this is my only account I have. I don't know what are my options here but I am sure this is not legal what they are doing. If they don't provide me with any proof I would be happy if they showed you the proof but as I said before I am sure that there is none.