Complaint #13 Fortune Play Casino

Reporting an issue regarding the delay in my payment

By Essam I.

1 year ago

Message on forum

Hi,

I’m reporting an issue regarding the delay in my payment. The amount 850

My account has been verified, and I confirmed this with the live chat team. However, I wasn’t given any timeline for when the payment will actually go through, and it’s becoming frustrating.

And the problem is I can't cancel the transaction because if I do it, I need to wait longer if I make anew deposit I don't know if I can trust this casino or not.

Disputed Casino Fortune Play Casino

Reason Delayed payment

Amount $850

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

essam84

• Malta • 1 reviews

1 year ago

I am pleased to report that the issue has been successfully resolved, and I have received the payment as expected. I would like to extend my gratitude to the support team, particularly Frank and Jezebel, for their exceptional assistance and service throughout this process. Their prompt support and professionalism have been instrumental in achieving this positive outcome

essam84

• Malta • 1 reviews

1 year ago

After all of that time instead of I received the money.
I found it Rejected

Fortune Play Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $1,302

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Fortune Play Casino Complaints

See all complaints for this casino

Unpaid cashback

Hi, hope you can help. I participated in a cashback promotion at Fortuneplay casino on the 18th of December. I made deposits totalling 69euro and as per the terms of the promo, I was supposed to receive 20% cashback (13.80 eur) the following day. The casino failed to pay the cashback and I have contacted them multiple times on chat where they appear to escalate the matter and tell me to contact them later for an update. I do this and there never is any update, in fact it's like the first time I contacted them each time. I've also emailed them about the issue and they did not bother responding. They don't seem to be disputing the matter but are also not doing anything about it. I'm attaching 1. Screenshot of promo email. 2. Screenshot of casino bonus history showing no cashback was added. I will forward on the promotion email as I cannot attach it. Grateful if you could escalate the matter. Thanks.

Resolved

€14

Casino is ignoring me and not paying me

Hello

Fortune play casino is ignoring me and not paying me, i played slots and won 5400$, my account was then disabled and couldnt log back in. I followed up 4 different times by email.

-on november 14

-on november 15

-on november 16

-on november 17

Each one of those email was ignored.

Please help me get paid askgamblers.

Resolved

$5,400

Disabled account after win

Hello. I recently registered at this casino, deposited $100, and won $1,000. I withdrew my funds, and completed all the necessary verification. However, the withdrawal wasn't completed within 72 hours. Support told me to wait due to the workload. Today, I tried to access my account, but it was disabled. Support only said the decision was final, but didn't provide a reason. I didn't violate any rules.

Resolved

$1,000

Ghosting me and closed my account

Dear AskGamblers Complaints Team,

I’m submitting a formal complaint against Fortune Play Casino regarding the withholding of my winnings and the sudden restriction of my account without any valid explanation.

What Happened:

I won €1,041 on Fortune Play and then fully completed all required verification steps, including submitting my proof of identity, address, and any documents requested.

After submitting everything, I received no response for over two weeks.

When I reached out to their live chat, the agent abruptly told me that my account had been restricted and they were unable to reopen it — offering no clear reason or evidence for this decision.

My verified winnings remain locked in the account.

Why I'm Concerned:

I complied fully with their terms and KYC process.

I received no communication or warning before my account was closed.

The lack of transparency and communication raises serious concerns about their fairness and practices.

It seems like they are avoiding payment of winnings.

I would appreciate

The release of my full winnings (€1,041).

A clear explanation of why my account was restricted.

That AskGamblers investigates this matter and ensures that I — and other players — are treated fairly.

I’m happy to provide screenshots, account details, and all submitted documents to support my case.

Thank you for your time and help.

Kind regards,

Resolved

€1,041

600 cashout delayed

I requested a cashout 50 hours ago for 600$. Every time I ask I get the same automatic answer: all the requests are processed manually by the finance team in a queue. However, I requested another withdrawal today for 75$ and that one was instantly approved while my 600$ one is still pending, I have been waiting for 50h and I feel I have been skipped in the line by my own withdrawal ´ that was submitted 48h later.

Resolved

$600

Been waiting over 55 hours for my withdrawal

I have now been waiting over 55 hours for my withdrawal with Fortune Play casino. I deposited $350 and won $2302, put in a withdrawal request while fully verifying my account. None of it was won by bonus.

The verification was quick and took only 15 minutes, now everytime I try to get a response from the Casino its the exact same answers. “We can’t give an exact timeline since we don’t want to mislead you”. First it was 24-48 hours, now its 72 hours which will be very soon.

Resolved

$2,302

Delayed payment 612 EUR Fortune Play

Hello,

I made a withdrawal request on 26.5.20204, my documents were approved very fast about 15 minutes.

I waited for my 612.09 EUR withdrawal for almost 60 hours.

It is tomorrow morning 72hrs, can you hurry it, please.

I dont know how it takes so long they say it is rules 72hrs but rules say 0-24hrs, I dont know why it is taking so long

Resolved

€612

Delayed payment of 640 and asking for extra documents even though my account was already fully verified

Hello so I made a 20€ deposit on the 15th and managed to win 640€ and I asked for a withdrawal.

The withdrawal was cancelled within approximately 2hours and i was asked to send additional document of payment even though my account was already verified.

Well I sent them the required document and it was approved almost instantly but for some reason once again they didn't process my withdrawal.

They keep delaying payments on purpose its the same thing as last time i tried to withdraw and had to wait more than 36hours and was told different excuses why the payment is delayed even though their terms state 24hours timeframe.

Now it seems like 24hours has gone again and withdraw is still pending..

Resolved

$640

Delaying withdrawal, giving same excuse

Hello so I registered account with them on the 22.4 and made two deposits i managed to win 300€. Where after I made a withdrawal which was cancelled within 45minutes because I had to send in a missing document which I did instantly and my account got fully verified and I requested a new withdrawal.Now my withdrawal has been pending for 36 hours even when they say they process within 24hours in their terms.I have contacted live chat about this issue they keep giving me the same excuses all the time saying that there might be delays depending on the workload of their finance department.

Resolved

€300