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Fortune Play Casino - Delayed payment of 640 and asking for extra documents even though my account was already fully verified

RESOLVED

Complaint Info

Disputed casino

Fortune Play Casino

Amount

$ 640

11 months ago

Hello so I made a 20€ deposit on the 15th and managed to win 640€ and I asked for a withdrawal.

The withdrawal was cancelled within approximately 2hours and i was asked to send additional document of payment even though my account was already verified.

Well I sent them the required document and it was approved almost instantly but for some reason once again they didn't process my withdrawal.

They keep delaying payments on purpose its the same thing as last time i tried to withdraw and had to wait more than 36hours and was told different excuses why the payment is delayed even though their terms state 24hours timeframe.

Now it seems like 24hours has gone again and withdraw is still pending..

11 months ago

Dear MIKAELAW, We apologise for any inconvenience caused by the delay in processing your withdrawal. Ensuring the security and validity of payment methods is paramount to us, which is why we may request additional documents even if an account is verified. After checking your account, we're happy to see that your documents were swiftly approved. Rest assured, your withdrawal has now been approved and will be processed shortly. Good luck with your gaming, and thank you for your understanding. The Fortune Play Team

AskGamblers
11 months ago

Dear @mikaelaw,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.