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Fortune Play Casino - Been waiting over 55 hours for my withdrawal

RESOLVED

Complaint Info

Disputed casino

Fortune Play Casino

Amount

$ 2302

6 months ago

I have now been waiting over 55 hours for my withdrawal with Fortune Play casino. I deposited $350 and won $2302, put in a withdrawal request while fully verifying my account. None of it was won by bonus.

The verification was quick and took only 15 minutes, now everytime I try to get a response from the Casino its the exact same answers. “We can’t give an exact timeline since we don’t want to mislead you”. First it was 24-48 hours, now its 72 hours which will be very soon.

6 months ago

Hi Benchubb1000,

Thank you for sharing your experience with us, and we sincerely apologize for any frustration caused by the delay. We completely understand how important timely withdrawals are, and we’re committed to improving this process.

We’re happy to confirm that your withdrawal request has now been processed and the funds have been released to your account. If you haven’t already, you should see the funds reflect soon depending on your payment provider's processing time.

Your patience is greatly appreciated, and if there’s anything else we can assist you with, please don’t hesitate to reach out.

Best regards,

The Fortuneplay Team

AskGamblers
6 months ago

Dear @Benchubb1000,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
5 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Fortune Play Casino Complaints

  • 6 of 6 resolved
  • 11 hours avg response
  • 3 days avg complaint life
  • 897 USD avg amount

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