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Fortune Play Casino - 600 cashout delayed

RESOLVED

Complaint Info

Disputed casino

Fortune Play Casino

Amount

$ 600

1 month ago

I requested a cashout 50 hours ago for 600$. Every time I ask I get the same automatic answer: all the requests are processed manually by the finance team in a queue. However, I requested another withdrawal today for 75$ and that one was instantly approved while my 600$ one is still pending, I have been waiting for 50h and I feel I have been skipped in the line by my own withdrawal ´ that was submitted 48h later.

1 month ago

Hello Cocotte19,

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to wait for a withdrawal, and we sincerely apologize for any confusion caused by the processing times.

We’d like to assure you that all withdrawals are indeed processed manually in the order they are received. However, smaller transactions may sometimes be approved faster due to standard risk checks and internal processing procedures. That said, we’re happy to confirm that your $600 withdrawal has now been successfully approved and paid out.

If you have any further questions or concerns, please don’t hesitate to reach out to our support team. We appreciate your patience and thank you for choosing our platform.

Best Regards,

The Fortune Play Team

AskGamblers
1 month ago

Dear @Cocotte19,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fortune Play Casino Complaints

  • 6 of 6 resolved
  • 11 hours avg response
  • 3 days avg complaint life
  • 897 USD avg amount

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