According to voodoo i made more than one account. Their reason as to why i didnt get my winnings and then was banned. I asked for proof because i wanted to understand what i was being accused of. I did not make more than one account with them I only started playing at their online casino as of last week. And my bank records hould prove it too as i was making deposits from my visa debit card. I feel frustrated that they allow us to play and keep playing without notifying us about this so called duplicate account until you win big and want to make a claim. I got sent an email asking to verify who i am and i did just that emailed through documents. Then i jumped on the live chat just to ask a simple question of how long would the verification process take only to be told I won't be getting my winnings and i am now banned. They said all i will get back is what I've deposited which is something i guess but still not the point. They should really provide proof of their accusation. Not fair. The live chat is where i was notified of the issue but i cannot retrieve the conversation because they have removed my account and i no longer have access. I had high hopes for that $650 what a bummer.