Fraud and delayed payments
Dear AskGamblers Management / Complaint Team,
My 96-hour waiting period has expired without any response or resolution from FatFruit Casino, further proving their lack of professionalism and bad faith. I would like to update this case with their latest unacceptable stalling tactics, which clearly demonstrate that this operator is running a fraudulent scheme.
After 9 days of ignoring my delayed $2,400 withdrawal under the false excuse of a "manual finance queue," the casino suddenly canceled my pending withdrawal and returned the funds to my balance.
When I contacted their Live Chat to ask why, they claimed that I suddenly needed to complete a $70.50 wagering requirement. Notably, there was no tracker or feature on my profile to monitor this newly invented requirement, forcing me to rely entirely on their support agents.
I immediately completed the requested $70.50 wager with zero issues. I then reopened the Live Chat and explicitly asked the agent, Jason, if I had cleared the requirement and if I was "all good to withdraw." He confirmed in writing: "As we can see, yes, you have placed a wager... For now, everything is okay. Please make a withdrawal."
I requested a new withdrawal (now for $2,340). However, when I asked another agent, Gee, if I had to face another long delay and wait in the "queue" all over again despite fixing their sudden issue, he shockingly replied: "Unfortunately not, the funds go to the back of the queue... We cannot expedite anything at this time as per senior casino management."
This confirms their strategy: They canceled a 9-day pending withdrawal just to reset the clock, force me to the back of their fake queue, and frustrate me into losing the funds.
My Question to AskGamblers:
The casino clearly manipulated their T&C (wagering requirements) just to stall my payment. Now that I have fulfilled their demands, why are they not complying with their own T&C Clause 11.6, which states that withdrawals are processed within 72 hours?
I am not the only player suffering from this exact predatory behavior right now. This casino is deliberately holding players' funds indefinitely without any valid legal or technical reason.
I kindly urge the AskGamblers administration to step in, classify this casino as Fraudulent, and consider removing them from your trusted platform to protect other players. The attached screenshots verify every claim I have made above.
I leave this matter in your capable hands.
Sincerely,
Abdulaziz
My 96-hour waiting period has expired without any response or resolution from FatFruit Casino, further proving their lack of professionalism and bad faith. I would like to update this case with their latest unacceptable stalling tactics, which clearly demonstrate that this operator is running a fraudulent scheme.
After 9 days of ignoring my delayed $2,400 withdrawal under the false excuse of a "manual finance queue," the casino suddenly canceled my pending withdrawal and returned the funds to my balance.
When I contacted their Live Chat to ask why, they claimed that I suddenly needed to complete a $70.50 wagering requirement. Notably, there was no tracker or feature on my profile to monitor this newly invented requirement, forcing me to rely entirely on their support agents.
I immediately completed the requested $70.50 wager with zero issues. I then reopened the Live Chat and explicitly asked the agent, Jason, if I had cleared the requirement and if I was "all good to withdraw." He confirmed in writing: "As we can see, yes, you have placed a wager... For now, everything is okay. Please make a withdrawal."
I requested a new withdrawal (now for $2,340). However, when I asked another agent, Gee, if I had to face another long delay and wait in the "queue" all over again despite fixing their sudden issue, he shockingly replied: "Unfortunately not, the funds go to the back of the queue... We cannot expedite anything at this time as per senior casino management."
This confirms their strategy: They canceled a 9-day pending withdrawal just to reset the clock, force me to the back of their fake queue, and frustrate me into losing the funds.
My Question to AskGamblers:
The casino clearly manipulated their T&C (wagering requirements) just to stall my payment. Now that I have fulfilled their demands, why are they not complying with their own T&C Clause 11.6, which states that withdrawals are processed within 72 hours?
I am not the only player suffering from this exact predatory behavior right now. This casino is deliberately holding players' funds indefinitely without any valid legal or technical reason.
I kindly urge the AskGamblers administration to step in, classify this casino as Fraudulent, and consider removing them from your trusted platform to protect other players. The attached screenshots verify every claim I have made above.
I leave this matter in your capable hands.
Sincerely,
Abdulaziz
FatFruit Casino Complaint Stats
Resolved
4 / 5
Avg. Amount
$1,335
Avg. Complaint Duration
4 days
Avg. Response Time
1 day
FatFruit Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1 out of 2 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.