Delayed withdraw and total discontinuation of all support services
I am filing a formal complaint regarding an unresolved, delayed withdrawal of €1,842.81 with Fatfruit Casino.
I am a fully verified VIP customer, but my recent payout has been left pending without any communication or recourse options.
My account is fully verified (KYC completed), and I have operated this account as a VIP member with no term violations.
There are none ongoing wagering requirements / bonus locks etc & my account states that the funds are fully available for withdrawal.
My last successful withdraw was 5.9.26.
On September 24, 2026, I requested a withdrawal of €1,842.8. This request was also confirmed in a standard generic mail from FatFruit.
Now 6 days after the withdrawal was submitted the site still just lists the withdraw status as pending.
For the last week all the sites customer support communication channels have also been completely disabled without any explanations or information about any technical issues.
Live Chat: Completely disabled on the website.
Email Support: Support emails receive zero replies after many attempts.
WhatsApp Support: Official WhatsApp channels have been turned off/disabled.
VIP Managers: Unreachable
While all support channels are offline and withdrawals are not being processed, the site still seem to process & accept incoming deposits from players as normal. ( I have not tested this 100% until the end where new funds actually get deposited, but the deposit process seems to work as normal as far as I am willing to check) The site also allows gameplay with existing account funds as normal
Because all support channels are entirely unresponsive and inactive, I have been unable to resolve this matter directly with the casino management, or have any kind of dialog.
Requested Resolution:
I request that Fatfruit Casino immediately process and release my full withdrawal of €1,842.81 to one of my registered & previous used payment methods and provide an update regarding the operational status of the site. All issues mentioned here can be fully documented with screenshots & video.
I am a fully verified VIP customer, but my recent payout has been left pending without any communication or recourse options.
My account is fully verified (KYC completed), and I have operated this account as a VIP member with no term violations.
There are none ongoing wagering requirements / bonus locks etc & my account states that the funds are fully available for withdrawal.
My last successful withdraw was 5.9.26.
On September 24, 2026, I requested a withdrawal of €1,842.8. This request was also confirmed in a standard generic mail from FatFruit.
Now 6 days after the withdrawal was submitted the site still just lists the withdraw status as pending.
For the last week all the sites customer support communication channels have also been completely disabled without any explanations or information about any technical issues.
Live Chat: Completely disabled on the website.
Email Support: Support emails receive zero replies after many attempts.
WhatsApp Support: Official WhatsApp channels have been turned off/disabled.
VIP Managers: Unreachable
While all support channels are offline and withdrawals are not being processed, the site still seem to process & accept incoming deposits from players as normal. ( I have not tested this 100% until the end where new funds actually get deposited, but the deposit process seems to work as normal as far as I am willing to check) The site also allows gameplay with existing account funds as normal
Because all support channels are entirely unresponsive and inactive, I have been unable to resolve this matter directly with the casino management, or have any kind of dialog.
Requested Resolution:
I request that Fatfruit Casino immediately process and release my full withdrawal of €1,842.81 to one of my registered & previous used payment methods and provide an update regarding the operational status of the site. All issues mentioned here can be fully documented with screenshots & video.
FatFruit Casino Complaint Stats
Resolved
4 / 5
Avg. Amount
$1,335
Avg. Complaint Duration
4 days
Avg. Response Time
1 day
FatFruit Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1 out of 2 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.