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Casino closed my account without any information


I used their 4th deposit bonus which is 50%. Deposited 100€ via Skrill and started wagering with a total balance of 150€. After a successful wager, my balance was 3000€ and the account was verified fast. So I made a cashout via bank wire because, somehow skrill wasn't on their cashout options at all as it should be. They canceled my cashout and asked me to make a new one via Skrill, I had to explain again that Skrill is not on their available cashout option so I can't do that.

And couple of hours from this they closed my account without any information. I had to ask live chat what was going on, but they just told me only that the decision was final.

I know 100% sure that I haven't done anything wrong, I've been playing online casinos for over 10 years, and I know how these things go.

I haven't even permanently closed any other sister casinos, or if I have closed some never said the word "gambling problem" because I dont have one.

Disputed Casino FatFruit Casino
Amount €3000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Hi Narapolo,

We are glad to see that your issue has been resolved.

we remain at your disposal should you require any further assistance.

Thank you for your patience and co-operation.

Kind regards,
Customer Service team
User name loyalty-level-2
Funds received. Thanks FatFruit Casino and special thanks To Askgamblers.
User name

Dear FatFruit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

FatFruit Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,069
Avg. Complaint Duration 4 days
Avg. Response Time 20 hours

FatFruit Casino Complaints

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